Qualified & experienced Yin & Ashtanga Vinyasa Yoga teacher

Main responsibilities include:• Working with business development teams across European countries defining project scope and identifying work streams.• Creating, maintaining and distributing project plans, actions logs, risk registers and critical path documents as well as putting into practice project rhythm and routine activities.• Managing team members on an international scope to deliver against milestones, including senior stakeholders.• Implementing and documenting new operational processes and templates within the countries.• Facilitating internal forums and team building activities.• Regular travel to European countries to liaise with team members and external clients to ensure progression on projects.Key achievements:• Delivered the uCare insurance product into the Swedish Market. This required project managing the team in Sweden as well as working closely with the two 3rd parties involved; the underwriters of the product and the distributor.• The implementation of 10 key HR policies across 23 international sites. This involved creating a ‘user-friendly’ (English was not the first language for the majority of the sites) tracker and communicating the steps required across all countries, many of which were had no previous exposure of the companies standardised regulations that were required on their sites. Routine reporting at a senior level was provided as well as managing the delivery of the project within the given timeframes across the 23 sites• Managing the risk register following an audit of the Sweden site. My role involved ensuring the items identified were individually project managed and delivered. This included: • The design, development and implementation of the sites Business Continuity Plan. • Reviewing all current client contracts that were in place and highlighting all contractual deliverables. Following this, implementing a contract KPI document to ensure the deliverables were being met, measured and improved where possible

A multi-channel role to support the Customer Solution Group in executing an authoritative range of Accessories to our end Customer.Main responsibilities include:• Working with the buying team to execute ranges in-store, Online and through Direct channels to maximize sales opportunities.• Engage with the space planning team to ensure planograms are updated and implemented on time for both bi-annual, monthly changeover and reactions.• Manage quarterly store feedback sessions (Accessories Retail consult group)• Develop product execution solutions for new ranges for both core space and additional space.• Recommending/nominating products (based on feedback) to the buying team to improve customer offer and to help drive attach rates through all channels including our marketing tools e.g. buyers guide.• Spending 2-4 days per month in retail store environment gaining feedback and developing/trialling ideas.• Communicate and manage clear guidelines and timelines in order to execute range changes on time and within the business routines.• Ensure full co-ordination and communication of plans within CSG and all relevant functions across the business.

During my time with this department, I had the opportunity to deliver a number of new and exciting initiatives and trials for the company. My role was centered around project management as well as being heavily involved in the implementation of projects. Responsibilities include working closely with the sponsors of the projects to create the vision and objectives of projects and building launch plans around these. Daily, I was involved in chairing steering meetings, managing multiple project plans and liaising with departments across the business as well as external parties involved to ensure engagement was maintained and key deliverables of projects were on track to being met. This is whilst always ensuring any potential risks to the project were identified and all aspects of the projects were aligned to meet the overall agreed objective. For each project, communication and engagement were key requirements and I continued to deliver clear and concise updates to the business on the progress of these projects at a director level. Reporting on findings and the return of investments for projects was also under my remit.Due to the success of my involvement within projects, I was nominated by my Director to represent our department at a number of forums within the business. This was a huge honour and required me to ensure I was the voice of the department and represent accordingly.

Daily engagement and communication with key stakeholders across the 6 Trading streams to effectively support the delivery of new products/promotions across all channels. Implementing/updating sales processes and ensuring the relevant channels have a clear understanding of any changes. Bi-weekly meetings with key stakeholders from each stream to review past launches and update on forthcoming activities. Management of multiple launch plans on a daily basis to ensure multi-channel operational requirements are met whilst liasing with both external and internal Customers.

A seconded role where I was required to provide operational support for a new and exciting initiative. This involved engaging the appropriate stakeholders from across the business for input into the project. I designed and developed launch plans, engagement plans and briefing packs to ensure the successful launch of My Hub. As this involved a new department within the company, there was an education piece required to highlight the importance meeting operational requirements in order to achieve a successful new product/promotion launch. This involved managing relationships with the key stakeholders and communicating on a daily basis potential risks and delays to the project launch.

Coordinating and delivering training and coaching for the retail channel to consultants and managers. This varied from Induction, sales training through to management training. I was involved in designing and implementing training and development solutions in line with the needs of the business. This involved regular meetings with key stakeholders from across the business to ensure the content we delivered was relevant and up to date. We were responsible for measuring the R.O.I of any training delivered against performance and reporting the correlation. It was also my responsibility to compile weekly reports in-line with department and client requirements. I regularly liaised with external networks and product manufacturers to coordinate training.

Working within the retail channel, providing customer service whilst exceeding targets. 4 days a month spent delivering training to the region & accompanying the Regional Manager on store visits for coaching sessions.

Various positions held throughout the 9 years including Accounts Assistant, Personal Assistant, Front of House Manager, Training Coordinator, Recruitment Consultant and working within a busy call centre.