Samima Akter Email & Phone Number

Dhaka, Bangladesh

Managing schedules and logistics to optimize resource allocation and workflow efficiency.Collaborating with different departments to enhance communication and ensure alignment with company objectives.Monitoring and reporting on key performance metrics, helping to drive continuous improvement initiatives.Assisting in the development and implementation of operational policies and procedures to enhance service delivery.

Dhaka, Bangladesh

As a Customer Service Executive at Daraz BD, I am responsible for providing exceptional customer support to ensure a seamless online shopping experience for our valued customers. I serve as the primary point of contact for inquiries, addressing customer concerns, resolving issues, and ensuring their utmost satisfaction.Key Responsibilities:# Respond promptly and effectively to customer inquiries via phone, email, and live chat.# Identify and assess customers' needs to provide accurate and timely information and solutions.# Handle customer complaints with empathy and professionalism, aiming for swift resolution and customer satisfaction.# Collaborate with internal teams to escalate and resolve complex customer issues, ensuring a seamless customer experience.# Maintain a high level of product knowledge to address customer inquiries and provide recommendations.

Dhaka, Bangladesh

I was responsible for conducting outbound calls to inform potential customers about our services and online courses. I played a crucial role in generating leads, nurturing relationships, and driving sales growth through effective communication and persuasive selling techniques.