Sami M. Salameh Email and Phone Number
If your target audience don’t get it, you're wasting your time! I've occupied different roles wearing different hats as a learning and development specialist with expertise in instructional design, curriculum development, and program management. This includes understanding my audience, communicate the right information in the suitable format at the right time, and deliver it through the right channel.Skilled in applying a variety of learning modalities and experiential techniques to increase learner knowledge acquisition and long-term retention. Conducts thorough requirements analyses and assessments to determine client needs before designing, developing, delivering, and evaluating impactful, customized training programs and curricula that meet specific learning and business objectives.Provides one-on-one coaching and support for instructors and faculty to promote continuous improvement in delivery. Adept at building collaborative relationships with organizational leaders, subject matter experts, and peers to conceive and implement transformative learning experiences.Recognized for applying creative vision and problem-solving skills to develop scalable solutions that address performance gaps, support talent development, and foster a growth mindset across organizations. Continually enhancing professional knowledge and technical skills through ongoing research and certifications in areas such as instructional design, facilitation, coaching, and program evaluation.
Skillupmena
View- Website:
- skillupmena.com
- Employees:
- 9
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Lead Instructional DesignerSkillupmena Jan 2024 - PresentAmman, Jordan- Spearheaded the creation and development of the Instructional Design Department in Skillup MENA, implementing infrastructure and defining operational standards.- Authored foundational SOPs, establishing benchmarks for design practices and project execution.- Crafted and executed a strategic departmental roadmap, aligning with organizational goals and educational trends, VR eLearning to be established by the end of 2024.- Generated impactful technical proposals, securing and retaining key clients through tailored solutions.- Developed diverse, interactive learning curricula for external clients and internal teams, enhancing educational experiences achieving expected ROI/ROE.- Integrated advanced educational technologies to elevate learning methodologies and outcomes using AI and LXP systems.- Implemented feedback and analysis systems to refine instructional methods and content based on learner engagement.- Collaborated with various stakeholders to ensure a unified approach to instructional design and content delivery.- Continuously updated departmental practices with cutting-edge instructional design trends and theories. -
Senior Instructional DesignerSkillupmena Oct 2023 - Jan 2024Amman, Jordan -
Instructional DesignerAmazon Oct 2021 - Oct 2023Amman, Jordan- Conducting comprehensive needs analyses, task analyses, and evaluations of existing materials to determine optimal training strategies and content that align with the learning needs of Amazon Customer Service Associates across global locations.- Developing impactful training programs and curricula for diverse learning modalities and audiences worldwide. This includes designing, developing, and assessing the effectiveness of learning experiences that achieve business and learner objectives.- Demonstrating strong program and project management abilities by overseeing multiple, concurrent instructional design initiatives through the full project lifecycle. This involves planning, monitoring progress, addressing roadblocks, and ensuring on-time delivery of high-quality deliverables.- Building cooperative relationships with cross-functional teams and subject matter experts to provide support for new product/service launches as well as enhancements to existing offerings. This includes working closely with stakeholders to determine key requirements, design innovative learning solutions, and drive successful implementation.- Continually honing knowledge in areas like performance analysis, instructional design, curriculum development, project management, technology platforms, and global training to maximize effectiveness. Maintaining a growth mindset and passing on lessons learned to teammates to promote best practices. -
Customer Service RepresentativeAmazon Oct 2020 - Oct 2021- Dedicated Customer Service Associate driven to deliver outstanding experiences that exceed customer expectations and build brand loyalty.- Demonstrating a proven track record of resolving complex issues, identifying customer needs, and handling complaints with empathy, patience, and professionalism. Skilled communicator able to explain policies and offerings, gather feedback, and build rapport with a diverse base of clients across communication channels.- Effectively navigating multiple systems and tools to research customer accounts, process service requests, and deliver timely solutions and updates. Ensuring high accuracy and quality in all work produced to uphold standards of excellence and achieve performance metrics.- Embracing continuous learning to improve technical abilities, develop professional skills, and gain deeper knowledge of products and services. Achieving recognition for contributions to team goals and advancing company initiatives through a positive, solutions-focused attitude.- Seeking new challenges in a role that allows for career growth while making a meaningful difference in the lives of customers and communities. Passionate about delivering world-class service, building long-term relationships, and inspiring trust in the brand. -
Social Media ManagerFreelance Mar 2020 - Oct 2020- Daily management of posts, monitoring, reporting and optimization across networks. Conducting research and developing monthly content strategies to achieve KPIs and sales goals.- Highly skilled in Canva, Photoshop, Buffer, Hootsuite and Facebook Business Manager. - Results-oriented, dedicated and recognized for creativity, work ethic and client relationships. Focused on expanding digital marketing expertise and tools.
Sami M. Salameh Education Details
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Marketing (On Going)
Frequently Asked Questions about Sami M. Salameh
What company does Sami M. Salameh work for?
Sami M. Salameh works for Skillupmena
What is Sami M. Salameh's role at the current company?
Sami M. Salameh's current role is Learning And Development Specialist | Lead Instructional Designer | Curriculum Developer | Content Writer | Program Manager | xAmazon.
What schools did Sami M. Salameh attend?
Sami M. Salameh attended Yarmouk University.
Who are Sami M. Salameh's colleagues?
Sami M. Salameh's colleagues are Nadeem Masoud, Ingie Ezzat, Ala'a Sulieman, Reina Edilby, Moayad Nashwan, Razan Agha, Lana Takrouri.
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