Samina Modi Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

SanSam Realtors are real estate consultants having properties across India.We deal in all types of commercial and residential properties for rent/ Lease as well as outright/ Sale

Strategic Consulting, including business plan & sales strategy development.Generate new deals for animation (development, distribution and co-production) ITO, LPO, KPO, RPO, MPO...Handle sales and business generation for complete Middle East

• International marketing for IT solutions.• To create new business Leeds through online trading on business outsourcing sites.• Sending Commercial Business proposals after winning the project.• Communicating with prospective clients from US, UK, Australia, Germany and Europe about the development of the projects• Meeting the ETA’s of the projects.• Educating new clients about SEO and its benefits for the growth of their business.• Communicating Developers queries and concerns regarding a specific project to the project creator.• Being an active member of Brainstorming Team for getting positive change in ongoing Processes.• Taking Appraisals of the Team.• Having direct interaction with clients to get the information required for projects.• Coordinating with the Director of the Company to build new business process.

•Managing the floor with the required staff for Hotline, Priority Desk and Corporate Desk to maintain the required Service Level Agreement (SLA).•Handling Escalation from the team members for complicated Issues such as Trouble Shooting at the Client End, Retention of customers. •Call Evaluation and giving feedback to the Agent for Improvement (min 50 per day) to maintain their Key Result Areas.•Provide Timely Refresher training to the agents.•Solving online queries for customers form other circles of the company (Customers in Roaming Circle).•Activation of services online to avoid customer being irate, credit of amt to customer online if genuine and pending due to some reason •Responsible for sending Skill reports, flow charts, switch status, Interactive Voice Response (IVR).•Handling complete responsibility of Prepaid, with all the above mentioned along with rostering of agents, handling a team of 30 agents with team leaders of outsource reporting to self. and more

•Handling the Incoming calls for corporate customers.•Took charge as a leader for Outbound calling Team for welcome calls, High unbilled, Payment not received.•Taking appraisals of the team.•Provide Timely Refresher training to the agents.•Handling Escalation from the team members for customer grievances and complaints.

B.E. Computers, Computers

Bachelor'S Degree, Computer Engineering