Samin Teimoori Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Iran

• Successfully supervised over 100 staff at call center.
• Coached and motivated team to meet monthly performance goals for customer satisfaction, quality and Key Performance Indicators.
• Randomly monitored calls to ensure optimal service results are achieved identified training needs and organized training sessions.
• Experience with multi-tasking a variety of projects.
• Reached monthly, quarterly and annual call center customer service targets in line with company strategy.
• Administrated all personnel decisions such as interviewing, hiring and firing.

Iran

• Ensured script was always followed by team members when on the phones.
• Ensured that customers’ problems are resolved properly and quickly.
• Excellent leadership skills when resolving customer’s complaint issues.
• Trained new call center members to always meet the team’s high standards.
• Demonstrated experience in performance managing team members and motivating staff to achieve individual and team KPI targets.
• Completed all required paperwork and documentations.

Iran

• Improved communication skills while providing technical support and excellent customer service.
• Handled customer’s issues on first call.
• Completed all call information according to standard operating procedures.
• Worked as a team player in a fast-paced, high-energy.

Technical Web Design

Bachelor’S Degree, Ict- Network Systems