Sami Al Odeh
AeroLeads people directory · profile

Sami Al Odeh Email & Phone Number

Senior Supervisor and Customer Experience Expert at Roads and Transport Authority
Location: Dubai, United Arab Emirates, United Arab Emirates 9 work roles 1 school
LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 100%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Roads and Transport Authority
Role
Senior Supervisor and Customer Experience Expert
Location
Dubai, United Arab Emirates, United Arab Emirates
Company size
5667 employees

Who is Sami Al Odeh? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Sami Al Odeh is listed as Senior Supervisor and Customer Experience Expert at Roads and Transport Authority, a company with 5667 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Sami Al Odeh.

Sami Al Odeh previously worked as Operations Senior Supervisor at Governmental Entity and Operations Team Leader at Governmental Entity. Sami Al Odeh holds Bachelor Of Science (B.Sc.), Accounting from University Of Sharjah.

Company email context

Email format at Roads and Transport Authority

This section adds company-level context without repeating Sami Al Odeh's masked contact details.

Roads and Transport Authority

Review company-level records connected to Sami Al Odeh before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Sami Al Odeh

Experienced, resourceful, and an active service quality, trainer, and customer service/experience professional with over 20 years in customer service and financial services.

Listed skills include Flex Cube, Microsoft Crm, Banking, Retail Banking, and 18 others.

Current workplace

Sami Al Odeh's current company

Company context helps verify the profile and gives searchers a useful next step.

Roads and Transport Authority
Roads And Transport Authority
Senior Supervisor and Customer Experience Expert
Dubai, AE
Website
rta.ae
Employees
5667
AeroLeads page
Company profile
View company profile Email format
9 roles

Sami Al Odeh work experience

A career timeline built from the work history available for this profile.

Operations Senior Supervisor

Current
Governmental Entity

Dubai, United Arab Emirates

Managing operation of 100 staff including leaders and agentsensuring KPIs are met as per government of Dubai standards (Roads and Transport Authority).Handling new hires' interviews from the operations side toselect capable individuals for the job.Ensure proper and active training of new agents, approve,and be accountable for the readiness of new agents to.

Feb 2022 - Present

Operations Team Leader

Governmental Entity

Dubai, United Arab Emirates

Coached, trained, motivated, and mentored a team of 30–40agents.Reviewed the performance of agents and recommendedpromotion.Reported daily progress on customer issues to themanagement.Analyzed team and individual statistics; prepared reports;devised and implemented incentive programs to improvemetrics while maintaining Quality.Performed call monitoring and.

Dec 2018 - Jan 2022

Service Quality & Customer Experince

Majid Al Futtaim Finance

Dubai, United Arab Emirates

Performs call monitoring and provides trend data to Operations management team.Uses quality monitoring data management system to compile and track performance at team and individual levels.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center agents & team leaders.Prepares and analyzes internal and.

Mar 2018 - Nov 2018

Team Leader - Inbound Call Centre

Majid Al Futtaim - Finance

Dubai

Motivating and inspiring the team to surpass their potential.Improving the team and facilitating the communication among the members of team.Exceeding and meeting departmental objectives, including conversion targets, and lead generation.Creating sense of ownership within the employees and resolving employee issues, if any.Encouraging, supporting, and.

Jun 2013 - Feb 2018

Service Quality Trainer (Inbound Call Center)

Mashreqbank

Dubai

  • Communicate all new and existing products/services /sales knowledge& processes to the staff.
  • Provide profound product & system training to new comers in the following department
  • Conduct certification test to all new comers after training
  • Establish training test results and share it with the management on regular basis.
  • Provide coaching support for all agents in different channels & on different career stages & levels
  • Conduct certification & recertification to all new & existing staff in different career stages & levels
Jun 2011 - Apr 2013

Team Leader (Inbound Call Center)

Mashreqbank

Dubai

  • Responsibilities:
  • Delivery of Team sales, service level components, quality and productivity targets & indicators.
  • People Management including all HR related issues as well as staff development.
  • Operational Management: Managing the floor, adherence to schedule.
  • Call monitoring, Coaching and Feedback, responsibility for delivery of the defined customer experience in every call.
  • Conducting performance appraisal for the team.
Jun 2006 - Jun 2011

Assistant Team Leader

Mashreqbank

Dubai

Jul 2005 - May 2006

Personal Banking Advisor (Inbound Call Center, Rbg)

Mashreqbank

Dubai

May 2002 - Jun 2005
Team & coworkers

Colleagues at Roads and Transport Authority

Other employees you can reach at rta.ae. View company contacts for 5667 employees →

KR Khalid Rehman Khalid Rehman Colleague at Roads And Transport Authority United Arab Emirates, United Arab Emirates View → SM Salim Muhammed Salim Muhammed Colleague at Roads And Transport Authority Dubai, Dubai, United Arab Emirates, United Arab Emirates View → DT Dionecito Tamsi Dionecito Tamsi Colleague at Roads And Transport Authority United Arab Emirates, United Arab Emirates View → KS Khaled Sinno Khaled Sinno Colleague at Roads And Transport Authority United Arab Emirates, United Arab Emirates View → MB Moin Bahi Rta Moin Bahi Rta Colleague at Roads And Transport Authority United Arab Emirates, United Arab Emirates View → PK Pawan Kumar Vishwakarma Pawan Kumar Vishwakarma Colleague at Roads And Transport Authority Raipur, Chhattisgarh, India, India View → TS Tarzan Sithole Tarzan Sithole Colleague at Roads And Transport Authority Greater Tzaneen Local Municipality, Limpopo, South Africa, South Africa View → SM Shajahan Makkathan Shajahan Makkathan Colleague at Roads And Transport Authority Dubai, United Arab Emirates, United Arab Emirates View → AA Arwa Alnaggar Arwa Alnaggar Colleague at Roads And Transport Authority Dubai, United Arab Emirates, United Arab Emirates View → WA Widad Alsuwaidi Widad Alsuwaidi Colleague at Roads And Transport Authority United Arab Emirates, United Arab Emirates View →
1 education record

Sami Al Odeh education

  • University Of Sharjah
    University Of Sharjah
    Accounting
FAQ

Frequently asked questions about Sami Al Odeh

Quick answers generated from the profile data available on this page.

What company does Sami Al Odeh work for?

Sami Al Odeh works for Roads and Transport Authority.

What is Sami Al Odeh's role at Roads and Transport Authority?

Sami Al Odeh is listed as Senior Supervisor and Customer Experience Expert at Roads and Transport Authority.

Where is Sami Al Odeh based?

Sami Al Odeh is based in Dubai, United Arab Emirates, United Arab Emirates while working with Roads and Transport Authority.

What companies has Sami Al Odeh worked for?

Sami Al Odeh has worked for Roads And Transport Authority, Governmental Entity, Majid Al Futtaim Finance, Majid Al Futtaim - Finance, and Mashreqbank.

Who are Sami Al Odeh's colleagues at Roads and Transport Authority?

Sami Al Odeh's colleagues at Roads and Transport Authority include Khalid Rehman, Salim Muhammed, Dionecito Tamsi, Khaled Sinno, and Moin Bahi Rta.

How can I contact Sami Al Odeh?

You can use AeroLeads to view verified contact signals for Sami Al Odeh at Roads and Transport Authority, including work email, phone, and LinkedIn data when available.

What schools did Sami Al Odeh attend?

Sami Al Odeh holds Bachelor Of Science (B.Sc.), Accounting from University Of Sharjah.

What skills is Sami Al Odeh known for?

Sami Al Odeh is listed with skills including Flex Cube, Microsoft Crm, Banking, Retail Banking, Internet Banking, Phone Banking, Mobile Banking, and Time Management.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.