• Designing and implementation of network infrastructures including Local Area Networks/Servers• On-site install, maintenance of workstations and servers.• Provide over the phone and in person IT solutions and troubleshooting to various clients• Evaluate customers wants and needs and proposed solutions• Train both new and existing end users on proper use of systems, applications and policies• Install, configure, upgrade, troubleshoot, repair and replace parts in various personal computers and desktops(hard drives, memory, motherboards, CPUs, video cards, etc)• Install, configure, upgrade, troubleshoot, and repair software(Operating systems, drivers, misc software, etc)• Monitor and respond to hardware and software problems utilizing tools and techniques• Support for Android and iOS devices and related desktop applications• Data backup and recovery including hard drive imaging and cloning• Virus/Spam removal and maintenance software installations

- Assist in formulating the company's future direction and supporting tactical initiatives- Develop financial and tax strategies- Oversee the financial operations- Ensure that record keeping meets the requirements of auditors and government agencies- Supervise acquisition due diligence and negotiate acquisitions

- Liaise with superior to make decisions for operational activities and set strategic goals- Plan and monitor the day-to-day running of business to ensure smooth progress- Supervise staff from different departments and provide constructive feedback- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements- Manage procurement processes and coordinate material and resources allocation- Oversee customer support processes and organize them to enhance customer satisfaction- Review financial information and adjust operational budgets to promote profitability- Revise and/or formulate policies and promote their implementation

- Oversee the development and maintenance of the IT strategic plan- Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance- Coordinate priorities between the IT department and user departments- Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.- Develop and implement customer service policies and procedures- Define and communicate customer service standards- Plan, prioritize and delegate work tasks to ensure proper functioning of the department.- Ensure the necessary resources and tools are available for quality customer service delivery

- Managed multiple stores within San Bernadino district- Interviewed, hired, coached, and trained candidates and employees.- Expanded brand recognition by building relationships with local entities, such as auto repair shops, hotels, & small businesses- Identified and developed territory specific objectives and action plans that increased sales and payroll goals.- Provided weekly/monthly/quarterly sales analysis.