• Provide day to day support to the operations team including the development, implementation and ongoing management initiatives• Develop & maintain strong working relationships with the key clients across Corporate & Retail departments• Work closely with the Finance team to ensure that all financial aspects are accurate, timely and provide consistent information• Provide support on Marketing • Organise various sales events• Contract management of the soft services vendor contracts

• Resident/Consumer satisfaction• Compliance with food safety practices (service must be delivered in accordance with the food safety plan and other relevant legislation/regulations)• Staff management (motivating and leading a team of 15-20 staff) and associated cost management• Efficient stock control• Ensuring safe work practices in accordance with relevant WHS legislation and BlueCare policies• Conduct Monthly, Quarterly, Bi-Annual & Annual Audits.• Coordinate staff scheduling and Rosters.• Directly responsible on creating menus as per Bluecare Guidelines.

• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers• Draw an overall or individualized training and development plan that addresses needs and expectations• Deploy a wide variety of training methods• Conduct effective induction and orientation sessions• Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them• Report to Head of Training• Provide opportunities for ongoing development• Resolve any specific problems and tailor training programs as necessary• Maintain a keen understanding of training trends, developments and best practices

•. Organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security• Plan and work to budgets, maximise profits and achieve sales targets set by head office• Control takings in the restaurant and administer payrolls• Recruit new staff, and train and develop existing staff• Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets • Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations• Ensure high standards of customer service are maintained• Implement and instil in your team company policies, procedures and ethics• Handle customer complaints and queries• Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns• Prepare reports and other performance analysis documentation• Report to, and attend regular meetings with area managers or head office representative

->Managing the entire staff of the restaurant and coordinating their work->Responsible for increasing the business of the restaurant->Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly->Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit->Set budgets and execute plans for department sales, product purchase and staff development->Coordinating and managing the entire operation of restaurant by scheduling shifts->Provide customer support by resolving their complaints about service or food quality->Provide upmost level of customer service->Perform Weekly, Monthly & annual stocktake->Recruiting, training and motivating staff->Maintain high standard quality hygiene, health and safety

• Recruiting, training and supervising staff• Perform weekly stocktakes• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines• Overseeing stock levels• Ordering supplies• Producing staff rosters• Handling customer enquiries and complaints• Greeting and advising customers• Problem solving• Preparing and presenting staffing/sales reports• Assessing and improving profitability• Setting targets• Handling administration and paperwork• Liaising with customers, employees, suppliers, licensing authorities, sales representatives etc• Making improvements to the running of the business and developing the restaurant• Overlooking kitchen operations and actively grilling

• Recruiting, training and supervising staff• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines• Ordering supplies• Rosters• Handling customer enquiries and complaints• Menu Planning• Oversee the appropriate receiving & storage of Food• Managing Heath & hygiene procedures• Meet Agreed food cost targets• Maintaining HACCP procedures and practices

• Greet Customers• Find Out customer’s needs• Recommend, select and help located the right merchandise• Describe a product’s features and benefits• Answer customer queries• Make suggestions, encourage and Upsell products• Provide information about warranties, manufacturing specifications, care & maintenance of merchandise and delivery options• Receive & process cash, check and charge/credit payments• Organize and process merchandise exchanges• Take stock inventory• Requisition new stock

• Greet Customers• Find Out customer’s needs• Answer customer queries• Make suggestions, encourage and Upsell products• Receive & process cash, check and charge/credit payments• Organize and process merchandise exchanges• Take stock inventory• Requisition new stock• Maintain Store cleanliness