Samantha Poole Email & Phone Number

Alpharetta, Ga, Us

Milton, Ga

As a Personal Property Manager for two income properties—one in South Carolina and one in Roswell, GA—I oversee all aspects of property management to ensure optimal operation and tenant satisfaction. My responsibilities include coordinating maintenance and repairs, managing budgets, and ensuring timely rent collection. I establish and maintain strong relationships with tenants, promptly addressing any concerns or issues to foster a positive living experience. By implementing effective communication strategies and proactive problem-solving, I ensure both properties run smoothly and efficiently, resulting in high tenant retention and satisfaction.In addition to handling the day to day operations of 2 rental properties, I provide expert consultations to potential clients on preparing their homes for listing, ensuring optimal presentation to attract buyers.This includes advising on paint color selection and design choices, enhancing aesthetic appeal and marketability of homes. Offering strategic insights on minor to major home renovations, identifying key improvements that increase value and appeal. Collaborating with contractors and vendors to facilitate renovations, ensuring quality execution and timely completion, and developing tailored plans for each client, balancing design preferences with budget considerations and market trends.

Atlanta, Georgia, United States

My goal with every client was to create an experience that was comfortable, low-maintenance, exciting & simple, while providing exceptional results. A professional resource for all of your event related needs. From beginning to end we'd work to ensure your task in securing a great speaker was easy.Speak Easy worked with a wide variety of organizations to meet the needs of event and meeting planners as well as corporate training and education professionals. Speak Easy assisted throughout the process of planning and producing events & works to secure the talent needed to ensure the most dynamic presentations, whether a motivational speaker, thought leader, business, celebrity speaker, trainer or executive consultant. -Business DevelopmentFounded and grew a successful independent start-up during the 2020 pandemic, navigating significant market challenges.Built the business from the ground up, establishing a strong brand and client base.-Digital Marketing and Content CreationDeveloped and launched the company website, creating engaging content to attract and retain clients new clients.Executed social media marketing campaigns, email campaigns, and cold-calling strategies to generate leads.-Operational ManagementManaged all aspects of business operations, from financial planning to daily management.Ensured continuous improvement and adaptation to market changes, maintaining steady business growth.

Atlanta, Georgia, United States

As the Head of Operations & Customer Experience, I led a team of over 30 geographically dispersed members, fostering a collaborative and efficient work environment. I developed and implemented communication strategies to ensure effective remote team coordination. By conducting comprehensive research and analysis, I mapped out the end-to-end customer journey, identifying key touchpoints and interactions across various channels. Collaborating with cross-functional teams, I ensured a holistic view of the customer experience.I successfully staffed and coordinated over 100 consulting events annually with 1099 contract employees, maintaining comprehensive scheduling and logistics systems for smooth event execution. In recruitment and hiring, I oversaw processes to acquire top talent and implemented onboarding programs to integrate new hires seamlessly.I streamlined operations, enhancing efficiency by 20% and reducing operational costs, managing all aspects from RevOps and lead generation to customer experience and debrief. By introducing process improvements and technology solutions, I optimized workflow and productivity.Additionally, I cultivated strong relationships with clients and vendors, resulting in high satisfaction and repeat business, and negotiated favorable contracts with service providers to reduce costs and ensure quality.

Greater Atlanta Area

BigSpeak is a full-service speaker's bureau, focused on delivering exceptional keynote speakers. BigSpeak is the largest business-oriented speaker agency in the U.S., serving over 65% of global Fortune 1000 companies. We address the needs of corporations, associations, non-profits, and government agencies by providing a variety of speakers who are subject matter experts in their respective fields.

Greater Atlanta Area

As the Director of Operations, I managed and executed logistics for over 300 global events and consulting engagements annually, ensuring seamless operations and client satisfaction. My responsibilities included overseeing the maintenance of supplies and logistical inventory, ensuring resource availability and efficiency. I developed and led the intern recruitment and onboarding processes in collaboration with universities, resulting in successful hires and a robust intern program. Additionally, I designed and delivered comprehensive training courses for incoming interns, fostering a well-prepared workforce. Coordinating with a geographically diverse team, I maintained consistent communication and operational efficiency for all events. I identified potential risks affecting deadlines or costs and implemented effective contingency plans to stay within budget and meet deadlines. I also managed workflow and task assignments for interns company-wide, ensuring optimal productivity and support for operational activities.

Greater Atlanta Area

As the Director of Speakers Bureau Relations at Afterburner, I was responsible for establishing and nurturing relationships with speaker bureaus and agents to effectively market our speakers and program offerings. My primary role involved leading marketing initiatives aimed at the Speakers Bureau channel to boost leads and bookings. By advising bureau agents on the most suitable programs and services for their clients, I ensured tailored solutions that met specific needs. My efforts not only surpassed set sales goals but also set a new benchmark for the department with significant year-over-year sales growth.

Greater Atlanta Area

Bachelor Of Science, Communications, Public Relations, Hospitality Administration

Activities and Societies: Public Relations Student Society of America, Colleges Against CancerMinor in Hospitality Administration / Event.

Bachelor'S Degree, Communication, Journalism, And Related Programs