Samir Azer Email & Phone Number

Luxor, Egypt

The finest 5 stars deluxe in the area, consisting of 322 rooms including 35 suites, five restaurants and three bars• Oversaw hotel operations to ensure smooth relationships between departments• Managed 30 managers who supervise 408 employees in all departments and provide a healthy working environment to increase productivity• Maximized the company’s revenue by exploring new markets through several sales trips • Prepared company’s annual budget to control cost and to monitor expenses• Attended international sales exhibition to market the hotel to new tour operators to gain business• Planed and developed organizational goals to ensure the implementation of the company’s polices • Developed and maintained a strong corporate and owner relationship• Analyzed department budget requests to identify areas in which reductions can be made and to allocate operational budget • Maintained excellent relationships with local and international tour operators and travel agents through sales calls• Reviewed activity, operating and sales reports to determine changes in programs or operations• Modified business trends to enhance successful sales strategies when needed

Luxor, Egypt

• Represented management and assured highest standards in adhering with company standards• Coordinated the annual hotel budget and marketing plan• Managed the quality process in areas of customer service, associated satisfaction and coordinated the day to day operations of all departments• Encouraged and provided a healthy work environment to increase productivity• Monitored and evaluated staff progress to deliver the highest standard to customers • Conducted sales trips locally and internationally to maximize occupancy and to create a new image for the hotel• Served as interim manager in absence of the general manager

Luxor, Egypt

Movenpick hotel is a busy 5 star resort set on a secluded island of 74 acres, which consists of 336 rooms, six restaurants and three bars• Managed the overall smooth and economical running of the entire Rooms Division Department including guest services and sales• Developed a reputable name and aimed in the market and to increase business operation• Assisted and provided support to all decisions made by the general manager• Prepared the marketing sales activity plan and the rooms division budget• Studied and investigated the market constantly to make immediate corrective action in case of any new situation which may negatively impact the sales and marketing activity plan• Oversaw guest relations and public relations activities to ensure customer satisfaction

Luxor, Egypt

• Managed the day to day operations of the front office• Interviewed and hired all front office employees and evaluated their success for potential promotions• Provided constructive coaching and counseling to the front office staff• Ensured smooth and efficient check-in and check-out procedures for the hotel guests• Maintained an awareness of all sales opportunities for the hotel• Exceeded sales goals by selling hotel rooms and activities• Generated monthly front office reports to the general manager and department heads

Luxor, Egypt

• Maintained and administered Food & Beverage databases with current recipes, SOPs and related data for ship operations. • Worked with the Information Technology Team to maintain system functionality in fleet-wide dining outlet capacities in the reservation and table management system • Helped optimize the public restaurant availability displays in the system to ensure availability is accurately represented within each restaurant• Administered fleet-wide menu changes and revisions according to quarterly menu revision schedule • Created and maintained documentation for standard operation procedures (SOP), while coordinating efforts with corporate management• Assisted with organizational and product management projects

Bachelor'S Degree, French Literature & Civilization

Hospitality Management