Developed and implemented strategic sales plans to expand accounts and maximize customer lifetime value.Coached team members on effective sales techniques, objection handling, and value-based selling.Implemented effective communication strategies to streamline workflow and boost team morale.Developed and delivered training programs on new products and processes

Managed and prioritized multiple projects to ensure efficient delivery and meet client expectations.Set performance expectations, evaluated employee performance, and provided constructive feedback to drive improvement.Presented findings and recommendations to senior management.Analyzed customer data to identify trends and develop strategies to improve customer experience.Conducted interviews and assessments, selecting candidates aligned with company culture and values.Led recruitment efforts, resulting in filling positions with qualified candidates.

Provided training and guidance on product use, actively identifying customer needs and adapting communication to ensure comprehensionProactively identified upselling opportunities by analyzing customerusage patterns; mainly SLA'sUtilized escalation management expertise to address complex issues.Proven track record of achieving high customer satisfaction scores.Collaborated with cross-functional teams to implement customer feedback and improve processes.