Samir Bachhar Email & Phone Number

As the Head of EDC Operations at AllcargoGati, I lead and manage the end-to-end logistics and supply chain operations across the Odisha and Chhattisgarh regions, ensuring Best-in-Class (BIC) service quality and operational excellence. My role covers Express Delivery, First Mile (FM), Last Mile (LM), and Middle Mile (ML) logistics, along with the seamless management of warehousing operations.With full P&L responsibility and a focus on driving EBITDA growth, my expertise spans:End-to-end operations management, ensuring smooth coordination and efficiency from inbound to outbound processesAdministration oversight, aligning operational practices with business goals and compliance requirementsDelivering Best-in-Class (BIC) service quality with a relentless focus on customer satisfaction—meeting and exceeding service expectations at every touchpointOptimizing warehousing operations to support faster, more reliable, and cost-efficient distributionImplementing high-quality standards in safety, sorting, and staging processes to maintain operational accuracy and customer confidenceI am committed to driving operational quality of service and achieving customer satisfaction by leveraging data-driven insights and technology-enabled solutions. My leadership emphasizes continuous improvement in operational workflows and administrative processes, ensuring that our logistics solutions consistently deliver value, align with business objectives, and meet the highest standards of service.Ultimately, my goal is to ensure that our logistics operations not only run efficiently but also contribute significantly to the overall growth and financial success of the business by delivering Best-in-Class service and exceptional customer experiences.