Samir Belfaci Email & Phone Number

Luxembourg

* Managing the day-to-day operations of LACC (Luxembourg Airport Control Center) agents and Airside inspectors (e.g. briefings, daily organization)* Supervising daily operations* Ensuring an efficient replacement of the collaborators (inspectors, LACC agents) on their basic tasks* Prioritizing decisions to be taken (e.g. act, defer, escalate) and take appropriate action* Being the first point of escalation for both their direct reports, internal staff and third parties for any operational issues* Having an overview of the cross-functional operations within the airport in order to be able to make appropriate decisions in response to events* Proposing and initiating changes to procedures and manuals, draft the corresponding instructions and implement them within the department* Organizing and providing training on procedures and instructions* Monitoring the correct application of airport regulations and taking appropriate action in case of non-compliance* Organizing daily coordination meetings with internal and external actors in order to plan and monitor the day's operations as well as to manage unforeseen events* Ensuring that the airport emergency plan is activated and that all predefined actions are implemented on time* Ensuring the implementation and follow-up of a corrective action programme following quality audits as part of the aerodrome certification* Taking note of incident reports, organizing the appropriate actions and ensure follow-up* Participating in the integration of new employees* Monitoring and reporting on key performance indicators (KPIs)

Roissy-En-France, Île-De-France, France

* Managing and leadership of ramp agents and flight coordinators* Primary contact for airlines station managers* Supervising and operational controlling of flights during turnarounds* Ensuring compliance and safety according to the airlines procedures and SLAs* Developing and improving of procedures before distribution to the staff* Investigating and negotiating delays with airlines, flights service providers, and airport operators* Managing of schedules and flight disruptions* Conducting annual professional reviews for subordinate staff* Participating and leading of meetings with senior management, service providers, and airline representatives* Reporting and debriefing incidents and delays to senior management and impacted parties* Implementing business continuity plans in crisis situations* Assessing, maintaining and developing staff skills* Assessing and appraisal of subordinate staff

Roissy Cdg Airport

* Real-time D-Day schedule planning, based on agent no-shows, delays, cancelled flights and/or diverted flights.* Allocating flights turnarounds to the ramp agents according to their qualifications and know-how.* Managing alerts and transmitting flight operational messages* VHF radio communication with pilots in flight and/or on the ground, informing them in real time of SLOTs, scheduled delays, flight and airport events and occurrences.* Communicating with the various parties involved on board (airlines, service providers, and so on).* Reporting flight information and incidents to the supervisor* Preparing flight documentation for assignment to the ramp supervisors* Treating operational e-mails and messages* Mentoring mission

Paris Et Périphérie

* Editing of loading/unloading plans and weight and balance quotes* Coordinating the ground handling staff and services providers* Operating the telescopic airbridges * Ensuring compliance with airline procedures and respecting SLAs * Reporting all malfunctions relating to flight handling to line management and drafting associated reports * Establishing the flight file, archiving pre- and post-flight messages* Managing and improving service quality* Processing and transmitting special flight requests* VHF radio communication with airline pilots * Mentoring of new recruits and interim staff

Roissy-En-France, Île-De-France, France

* Check-in of passengers on flights operated by airlines using the DSC system, such as Gaêtan, CLF /ORCA, Altea.* Preparing for flight arrivals, including welcoming and disembarking passengers.* Boarding of passengers on departure flights* Processing and transmitting flight messages, with distribution to the relevant stations. Airlines handled: Emirates, American airlines, All Nippon airways, Air Algérie, Royal Air Maroc, British Midland, Aer Lingus, Singapore airlines, Malaysian, Etihad...

* Reception by hotline of customers in difficulty and deployment of resources to provide assistance to people having subscribed to an assistance/repatriation contract (with Groupama-Gan; Mastercard; TUI Group...), ensuring the best services in a timely manner and quality.* Managing new assistance managers* Main crisis managed: Nouvelles Frontières crisis center during the Tsunami (12/26/04); bus accidents in Morocco (03/31/05) and the Dominican Republic (05/10/05).

Ivry-Sur-Seine, Île-De-France, France

Fréquence Plus Air France (Loyalty card)* Updating customer mileage accounts* Managing Skyteam customer complaints* Issuing Miles tickets for Skyteam customers

Roissy-En-France, Île-De-France, France

* Check-in of passengers and their luggages* Embarkation and welcoming of passengers during stopoversCompanies assisted : Aer Lingus ; Aeroflot ; Air Europa ; Emirates ; US Airways ; Iberia ; All Nippon Airlines...

Montreuil, Île-De-France, France

* Receiving classes at the documentation and information center* Stocking books, videos, etc. on the shelves * Ordering books* Leading classes and helping with homework

Vitry-Le-François, Grand Est, France

* Greeting students at school* Supervising pupils during class breaks, lunchtimes and duties

Technicien Devis De Masse, Aeronautics/Aviation/Aerospace Science And Technology, General, Alyzia Training / Mise À Jour Et Validation Des Compétences

Technicien Devis De Masse

Activities and Societies: Coordination et établissement de Devis de Masse tous types avion

Deug Langues Et Civilisations Étrangères