Samir Gupta Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Hyderabad Area, India

Senior Leader in Global Customer Experience, responsible for deploying a Global approach for customer journey design as part of Digital Transformation agendaLead the Centre of Excellence of Design-led Thinking (DT) and Customer journey design for WPB. Support Businesses in the discovery and understanding of customer pain points across the end-to-end to.

Hyderabad Area, India

Leadership of Global WFM Programme along with Head of Operations, GSC HyderabadHead of WFM programme for HSBC operations spread across 60 countries and 45,000 staffOwnership and accountability for the overall execution of the Work force Planning and Service Management strategy for OperationsLed the programme for identification, procurement and deployment.

Hyderabad Area, India

Provide leadership to a 4000 strong work force, serving customers in over 40 countries across 7 business services/functionsLed delivery processes to support consumer banking operations like Mortgage, Account Opening and Servicing, Contact Centers and Customer ServiceLed the build up of Risk Operations from almost zero to a world class KYC functionDirect.

India

Leading a team of MBB/BBs to deliver Operational process improvements for 7 sites in India and Sri LankaAccountable to establish a production management culture across the region through the roll out of systems and management practices that focus operations management on: capacity planning, volume forecasting, optimising productive time,load balancing.

Kolkata Area, India

Lead / support key transformational initiatives within the TSC and CMB CoE by applying the principle – Eliminate, Automate, Consolidate and MigrateAssist CoE head in implementing Global Target operating Model and managing TSC related migrations in Service Delivery Drive execution of various projects and efficiency gain initiatives across the CoE such that.

Kolkata

Leading operations of all the key support functions at Global service centre in Kolkata including quality, business administration, physical security, internal control, business continuity management, compliance, internal communication, migration and capacity management Create an environment of Shared Services, by ensuring the various departments within.

Kolkata Area, India

To lead quality function and establish quality assurance process at HSBC Global Resourcing, KolkataProvide overall strategy and direction to all Six Sigma programs. To act as MBB for HSBC, GR South Asia including 5 centres in India and one in Colombo.Leading and mentoring Process Excellence initiative through out the organization including driving process.

Gurgaon, India

Leading a team of quality professionals, deploying Six Sigma initiative, Internal Audit & Compliance drive for the complete Business Unit. Establishing & driving Quality management processes for smooth client service delivery, which includes processes for Customer Satisfaction Measurement & analysis, Transaction Monitoring, Process for Agent Performance.

Delhi

Carrying out third party audits for various management systems as per ISO 9001, ISO 14001 & OHSAS 18001 standards.Conducting training programs on Six Sigma, ISO 9000, ISO 14000 & OHSAS 18001 related subjects. Business development for Six Sigma advisory services, ISO 9000, ISO14000, QS-9000, OHSAS 18001 Certification Services & other allied.

Executive Managment Programme, Business Administration And Management, General

B.Tech, Chemical Engineering

Post Graduate Diploma In Marketing And Financial Management, Management