Samir Issa Email & Phone Number

Remote

• Write, execute, and monitor automated test suites (Selenium, Katalon Studio, Appium).• Coordinate and organize automating and verification of assigned products to ensure the delivery of top-level software products to external clients. • Review regression test scripts written by QA staff.• Work closely with QA/Developers and review/create business requirements, inputting test scripts and test scenarios.• Develop and maintain automated test scripts in a prioritized and standardized manner as identified by the Quality Assurance Manager, Director and Product Line Manager.

• Follow guidelines in the Standard Operating Procedures manual, the Service Level Agreement and the Operating Level Agreement.• Determine issue priority based on impact and urgency using expert levels of understanding and individual discretion.• Use expert judgment and professional information technology experience to troubleshoot user environments, test root cause theories and provide customers with solutions to complex customer incidents and inquiries.• Own the processes of incident management, change management, service management, and problem management.• Document, analyze, test or modify computer systems and/or programs, including prototypes, based on and related to user or system design specifications.

North Palm Beach, Florida, United States

Palm Beach County

• Translate for injured workers that only speak Spanish or Arabic during medical appointments as well as depositions and mediation.• Follow ethical codes that protect the confidentiality of information.• Help client fill out any paper work required before the appointment.• Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Assist client with scheduling any follow-up appointments for translation/interpretation and transportation if needed.

• Implemented a naming convention for the FOG Server, where I named images according to the form factor of the PC it is intended for and the software available in the Image. • Configure and troubleshoot stations/routers/switches/servers, and virtual machine consoles accordingly.• Provide access to our system/network through a VPN for instructors globally. • Provide global support and assistance to instructors on premises as well as Motorola instructors in other continents. • Configure labs/classrooms depending on the courses being taught.• Update outdated software in images, and then capture the image.

• Created challenges to provide students with more hands on practice, where computer programming students would create projects; for example, a calculator, or an invoice for a store using the programming languages they felt most comfortable with, either C/C++/Python or JavaScript.• Networking students would configure different devices and services; for example, routers, switches, and VOIP using packet tracers and with actual cisco devices. Server configurations, and Active Directory DNS and DHCP. • Security students would do blue and red teams for attack and defense using Kali Linux tools on a virtual machine (Hyper-V).• Troubleshooting to resolve network, hardware, and software issues, including but not limited to internet access, 3D printers issues, and compatibility.• Operate, install, maintain, and troubleshoot hardware/software; setup, configure, and test hardware/software; write instructions on operating procedures for equipment operation.

Lake Worth, Florida

• Provide technical assistance and support for incoming queries and issues related to computer systems, media, and audio/visual.• Perform technical setup for video, audio and multi-image presentations and provide technical support.• Add users to Organizational Units (OU), to place them in groups, or assign them a PC.• Assist with the development, evaluation, and purchase of department materials and resources.• Edit videos using Premiere, and upload them to Kaltura for streaming purposes.• Add a CC-TV schedule on Phoenix.• Install, modify, and repair computer hardware and software.• Respond to queries either in person, by e-mail, or over the phone.• Install projectors, monitors, camcorders, and other classroom equipment.

Master Of Business Administration - Mba, Information Technology Management

Bachelor'S In Science 3.5 Gpa, Information Management Security & Network Assurance

Activities and Societies: - Member of Phi Beta Lambda (PBL) - Future Business Leaders of America - Member of Order of the Sword & Shield.

Associate Of Science - As, Computer Programming