Samir Issa Email and Phone Number
Samir Issa work email
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Samir Issa personal email
As an adept IT professional, I have a well-rounded background in troubleshooting, monitoring, and maintenance. Outgoing professional offering superb customer service, proficiency, and passion for exceeding goals. Reliable with unique ability to relate to diverse clients. Friendly and enthusiastic, able to learn new tasks quickly, and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Dss, Inc.
View- Website:
- dssinc.com
- Employees:
- 480
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Quality Assurance Automation EngineerDss, Inc. Sep 2022 - PresentRemote• Write, execute, and monitor automated test suites (Selenium, Katalon Studio, Appium).• Coordinate and organize automating and verification of assigned products to ensure the delivery of top-level software products to external clients. • Review regression test scripts written by QA staff.• Work closely with QA/Developers and review/create business requirements, inputting test scripts and test scenarios.• Develop and maintain automated test scripts in a prioritized and standardized manner as identified by the Quality Assurance Manager, Director and Product Line Manager.
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Senior Technical AnalystDss, Inc. Jan 2022 - Sep 2022
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Technical Analyst IiDss, Inc. Jan 2021 - Dec 2021• Follow guidelines in the Standard Operating Procedures manual, the Service Level Agreement and the Operating Level Agreement.• Determine issue priority based on impact and urgency using expert levels of understanding and individual discretion.• Use expert judgment and professional information technology experience to troubleshoot user environments, test root cause theories and provide customers with solutions to complex customer incidents and inquiries.• Own the processes of incident management, change management, service management, and problem management.• Document, analyze, test or modify computer systems and/or programs, including prototypes, based on and related to user or system design specifications.
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Technical AnalystDss, Inc. Jan 2020 - Dec 2020North Palm Beach, Florida, United States
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Legal & Medical Interpreter/TranslatorTranscend Services Jan 2010 - PresentPalm Beach County• Translate for injured workers that only speak Spanish or Arabic during medical appointments as well as depositions and mediation.• Follow ethical codes that protect the confidentiality of information.• Help client fill out any paper work required before the appointment.• Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Assist client with scheduling any follow-up appointments for translation/interpretation and transportation if needed. -
System TechnologistMotorola Solutions Feb 2019 - Jan 2020• Implemented a naming convention for the FOG Server, where I named images according to the form factor of the PC it is intended for and the software available in the Image. • Configure and troubleshoot stations/routers/switches/servers, and virtual machine consoles accordingly.• Provide access to our system/network through a VPN for instructors globally. • Provide global support and assistance to instructors on premises as well as Motorola instructors in other continents. • Configure labs/classrooms depending on the courses being taught.• Update outdated software in images, and then capture the image. -
Computer Science Lab ManagerPalm Beach State College Jan 2018 - Feb 2019• Created challenges to provide students with more hands on practice, where computer programming students would create projects; for example, a calculator, or an invoice for a store using the programming languages they felt most comfortable with, either C/C++/Python or JavaScript.• Networking students would configure different devices and services; for example, routers, switches, and VOIP using packet tracers and with actual cisco devices. Server configurations, and Active Directory DNS and DHCP. • Security students would do blue and red teams for attack and defense using Kali Linux tools on a virtual machine (Hyper-V).• Troubleshooting to resolve network, hardware, and software issues, including but not limited to internet access, 3D printers issues, and compatibility.• Operate, install, maintain, and troubleshoot hardware/software; setup, configure, and test hardware/software; write instructions on operating procedures for equipment operation. -
It SpecialistPalm Beach State College Jan 2016 - Jan 2018Lake Worth, Florida• Provide technical assistance and support for incoming queries and issues related to computer systems, media, and audio/visual.• Perform technical setup for video, audio and multi-image presentations and provide technical support.• Add users to Organizational Units (OU), to place them in groups, or assign them a PC.• Assist with the development, evaluation, and purchase of department materials and resources.• Edit videos using Premiere, and upload them to Kaltura for streaming purposes.• Add a CC-TV schedule on Phoenix.• Install, modify, and repair computer hardware and software.• Respond to queries either in person, by e-mail, or over the phone.• Install projectors, monitors, camcorders, and other classroom equipment.
Samir Issa Skills
Samir Issa Education Details
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Information Technology Management -
Information Management Security & Network Assurance
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Computer Programming
Frequently Asked Questions about Samir Issa
What company does Samir Issa work for?
Samir Issa works for Dss, Inc.
What is Samir Issa's role at the current company?
Samir Issa's current role is Quality Assurance Automation Engineer at DSS, Inc..
What is Samir Issa's email address?
Samir Issa's email address is sa****@****ons.com
What schools did Samir Issa attend?
Samir Issa attended Western Governors University, Palm Beach State College, Palm Beach State College.
What skills is Samir Issa known for?
Samir Issa has skills like It Strategy, Itil Certified, Windows Server, Domain Name System, Linux, Operating System Administration, Active Directory, Cybersecurity, Itil, Windows, Legal Interpretation, Software Installation.
Who are Samir Issa's colleagues?
Samir Issa's colleagues are Larry Kuderick, Bryan Sheriff, Freddy Abrego, Ilyas Unak, Konrad Campbell, Lora Evans, Brad Allen.
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