Managed customer inquiries and complaints, providing timely and effective resolutions. Utilized various communication channels to assist customers. (Email, Call and chat) Collaborated with multiple departments to escalate and resolve complex issues. Maintained high levels of professionalism and commitment to customer satisfaction. Continuously improving knowledge and skills to stay up to date with company products and services

Developed detailed plans and blueprints for residential and commercial construction projects. Managed project workflows, ensuring timely completion of all construction activities while adhering to budget constraints. Conducted site visits to monitor progress and ensure compliance with design specifications, safety regulations, and municipal standards. Prepared accurate cost estimates and detailed project reports for various construction phases. Demonstrated leadership by overseeing project teams, delegating tasks effectively, and maintaining high levels of team collaboration. Promoted from intern to full-time engineer due to exceptional performance and commitment to quality. Gained a strong reputation for being diligent, truthful, and capable of handling complex project requirements independently.