Samir Kotadia Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Halifax, Nova Scotia, Canada

• Use of the ticket handling system (ServiceNow) to process, prioritize, document, and ensure timely resolution of all incidents and requests in line with established SLA and to the End user’s satisfaction.• Delivering technical support services via e-mail, phone, remote or in person with computer users experiencing difficulties related to Windows 7/8/10 Operating Systems for PC’s & Macintosh iOS/macOS and Mobility support.• Investigate Analytically - Demonstrate a high level of understanding of various technologies. Investigate complex problems, make sense of information and provide recommendations for long term solutions with an aim towards increasing client satisfaction.• Deploy, Onboarding and Offboarding employees and move, and track and IT hardware and software assets and follow all asset management procedures, including imaging systems, deploying software, and wiping systems, disaster recovery, asset refreshes, evaluation, and testing, and responding to questions about softwares. • Provide Mobility support iOS &Android.• Support, installation and troubleshooting of network devices (routers, switches, modems, WiFi access points).• Creation/deletion/management of objects, local user accounts, groups, workstations, servers, printers, etc. in their OU hierarchy in Active Directory.• Provide hands-on support for video conferencing systems (Creston and Airplay), audio/video equipment, copy/print/scan Xerox equipment, Network, Server storage and Telephony system Avaya and other specialized IT equipment under the direction of the infrastructure team.• Utilize Aternity Platform to oversee end-user productivity improvements while identifying ways to improve employee experience using data insights.Projects: • Windows 10 Migration, Hardware Refreshment, Bulk On-boarding (Remote and Onsite), Xerox Printer Install/Upgrade, Crestron Air Media (Audio Video Installation), Mac Hardware Upgrade (VIP Clients/ White Glove Service), Dell Model 5400 critical Sound issue.

3550 Victoria Park Avenue

• Provide technical support to clients experiencing difficulties with using internet and VoIP problems.• Troubleshoot various Computer operating systems for Internet related issues and network configuration.• Reproduce, diagnose, and resolve DHCP, PROVISIONING, RF, ROUTING and resolve technical problems encountered by users.• Collect, organize, and sustain a glitches and resolutions log for use by other technical support analysts• Supervises the technical support team that provides technical support to residential internet customers.• Communicate and collaborate with other Discovery teams to resolve IT issues. Escalate issues, outages, and needs to appropriate team in a timely fashion Manage ticket-handling process and respond to day-to-day needs of the team.• Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login• Daily provides hands-on administration and maintenance of other associated network equipments. Installed and configures computer equipment software with required software policies and standards.• Communicate over the phone with internet users experiencing difficulties to determine and document the problems they experienced.

Toronto, Ontario, Canada

• Assist in supervising staff including recruitment and interviewing of retail staff, coaching and counseling meetings, preparation of schedules for retail staff in compliance with payroll guidelines customer flow.• Lead retail sales by determining customer needs selling to exceed expectations.• Maximize productivity through implementation of resource scheduling where applicable.• Perform opening and closing procedures to include deposits, cash on hand verification, signing filing reports.• Enforce cash handling policies procedures as outlined.• Administer merchandising display programs.• Verify information entered correctly in the system.• Assist in analyzing, adjusting control expenses maximize store profitability.

Ccna, Computer And Information Sciences And Support Services

Diploma, Computer Hardware And Networking Technician, 84

A+ Certification.