Results-producing Senior Manager showcasing 8+ years in the retail sector, fraudops fintech and SAAS eCommerce while demonstrating year-over-year improvements in sales and marketing efforts, customer service ratings and team productivity. Strong and decisive customer service leader with excellent analytical, organizational, team building and operational skills. Managing and executing high budget programs/projects requiring engagement and negotiation with diverse stakeholders. Versatile professional skilled in designing, implementing and optimizing business processes and enterprise technology systems to meet customer requirements. Maintain uncompromising focus on high quality standards and bottom-line profit improvement. Ability to lead multiple teams and develop the strengths of team members to align with organizational goals and objectives.
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Customer Service RepresentativeSutherland Jul 2015 - Jun 2016Hyderabad Area, India-Resolved customer issues and concerns with urgency and professionalism.Worked well within team environment as well as independently.-Maintained customer satisfaction with forward-thinking strategies focusedon addressing customer needs and resolving concerns.-Assisted customers with issues on fares and price adjustments on Uberrides (North American Support) on Zendesk & Bliss Tool, also escalatedcomplaints against Driver Partners for behavioral issues.-Resolved… Show more -Resolved customer issues and concerns with urgency and professionalism.Worked well within team environment as well as independently.-Maintained customer satisfaction with forward-thinking strategies focusedon addressing customer needs and resolving concerns.-Assisted customers with issues on fares and price adjustments on Uberrides (North American Support) on Zendesk & Bliss Tool, also escalatedcomplaints against Driver Partners for behavioral issues.-Resolved account related issues and updates.-Escalated systemic issues to maintain hassle free experience forcustomers, along with making friendly rapport to keep the customersentrusted on the best support from my end.-Ensured timely breaks and adhering towards workflow schedule.-Offered advice and assistance to customers, paying attention to specialneeds or wants Show less
Samir Kumar Manna Education Details
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Malla Reddy Institute Of Pharmaceutical Sciences60%
Frequently Asked Questions about Samir Kumar Manna
What is Samir Kumar Manna's role at the current company?
Samir Kumar Manna's current role is Strategic Accounts, Service Delivery & Project Management.
What schools did Samir Kumar Manna attend?
Samir Kumar Manna attended Malla Reddy Institute Of Pharmaceutical Sciences.
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