- Overseeing the handling and distribution of 150,000+ parcels monthly.- Coordinating with 200+ D2C sellers, handling account management, invoicing, and managing all end-to-end processes.- Leveraged strong analytical skills to forecast demand accurately, leading to a 40% decrease in excess inventory.- Developed and implemented process improvements that increased operational efficiency by 25%.- Integrated advanced technologies and automation tools to enhance operational workflows and reduce manual effort.- Achieved high levels of customer satisfaction through on-time deliveries and quality assurance.- Automated the order fulfilment process, reducing human efforts and ensuring on-time order processing, resulting in timely deliveries.- Adept at identifying and resolving supply chain challenges.- Implemented sustainable practices in the supply chain, reducing environmental impact and promoting corporate responsibility.- Fostered a culture of innovation by encouraging team members to propose and implement creative solutions to operational challenges.

- Spearheaded data-driven initiatives to streamline supply chain processes, resulting in a 30% reduction in operational costs.- Established key performance indicators (KPIs) and regularly monitored performance to ensure targets were met or exceeded.- Proven track record in optimising inventory levels to meet customer demands while minimizing excess.Strong relationships with key suppliers, ensuring timely and cost-effective procurement.- Implemented cost-effective measures resulting in significant savings.- Identified and mitigated potential risks in the supply chain, ensuring business continuity and stability.

- Collaborated closely with the customer care team to address customer queries promptly and improve overall satisfaction.- Assisted in overseeing the handling and distribution of 150,000+ parcels monthly.- Developed training programs to enhance team skills and knowledge, resulting in improved performance and productivity.- Analysed customer feedback to identify areas for improvement and implemented changes to enhance the customer experience.- Worked closely with marketing, sales, and finance teams to align operational strategies with overall business goals.

1.Immigration Process Management:i.Oversee and manage the end-to-end immigration process for employees, clients, or stakeholders, ensuring timely and accurate submission of visa applications, petitions, and related documents.ii.Stay updated on immigration laws, regulations, and policy changes and ensure organizational compliance.2.Team Leadership and Management:i.Provide leadership and direction to the immigration operations team, including hiring, training, and performance management.ii.Foster a positive and collaborative work environment, promoting teamwork, professional development, and employee engagement.iii.Assign and delegate tasks effectively, ensuring optimal resource allocation and workload management within the team.3.Client Relationship Management:i.Serve as a primary point of contact for clients or stakeholders, addressing inquiries, resolving issues, and providing exceptional client service throughout the immigration process.ii.Collaborate closely with internal teams, such as HR, legal, and compliance, to ensure alignment and facilitate effective communication with clients or stakeholders.4.Process Optimization and Efficiency:i.Continuously analyze and evaluate immigration processes, identifying opportunities for improvement, efficiency gains, and automation.ii.Implement technology solutions and tools to streamline immigration operations and enhance overall productivity.iii.Monitor key performance indicators (KPIs) and develop metrics to measure process effectiveness and efficiency.5.Vendor Management:i.Collaborate with external vendors, such as immigration attorneys and consultants, to ensure effective and timely delivery of services.ii.Evaluate vendor performance, negotiate contracts, and manage relationships to optimize service quality and costs.