Samir Magdy Email & Phone Number

Cairo, Cairo Governorate, Eg

Sharm El Sheikh, South Sinai, Egypt

operations duty manager

Manama, Capital Governorate, Bahrain

Abu Dhabi, United Arab Emirates

1- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper andorderly appearance and behavior2- Checks on registration cards of arriving guests and ensures all information should be filled on eachcards3- Allocates rooms to expected arrivals after checking the guest’s preferences and special requests.4- Ensures outstanding customer care at all time

Dubai, United Arab Emirates

1- Supervise daily shift process and making sure that employees deliver exceptional service tocustomers2- Trains and directs the work flow and processes of the front desk.3- Resolves issues/problems and coaches and counsels the front desk team members to ensure aquality operation.4- Adheres to company credit limit policies. Ensures phone calls, wake up callsand messages for guests are handled in a prompt, efficient and professional manner

Dubai, United Arab Emirates

Maintains a friendly, professional, cheerful and courteous demeanor at alltimes.• Accurately answers inquiries from potential guests and accepts hotelreservations. Consistently resolves guest problems and complaints• Trainsand directs the work ow and processes of the front desk. Resolvesissues/problems and coaches and counsels the front desk team membersto ensure a quality operation.• Resolves customer issues, complaints andproblems in a quick, efficient manner to maintain a high level of customersatisfaction and quality service.• Adheres to company credit limit policies.•Allocates rooms to expected arrivals after checking the guests preferencesand special requests.• Ensures phone calls, wake up calls and messages forguests are handled in a prompt, efficient and professional manner.• Crosschecks all billing instructions are correctly updated Produces hotel front deskschedules

Dubai, United Arab Emirates

• Perform all check-in and check-out tasks• Manage online and phone reservations• Inform customers about payment methods and verify their credit card data• Register guests collecting necessary information (like contact details and exact dates of their stay)• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates and amenities• Respond to clients’ complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Up sell additional facilities and services, when appropriate• Maintain updated records of bookings and payments

Sharm El Sheikh, South Sinai, Egypt

• Answers incoming calls and directs call to guest rooms, staff, or departments through the switchboard • Receives guest messages and deliver the same to the guest.• Logs all wake-up call requests and performs wake-up call services • Provides information about hotel services to guests • To be fully aware of and adhere of health and safety procedures