- Oversee the operations functions of the hotel, as per the Organisational chart.- Hold regular briefings and meetings with all head of departments.- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and servicestandards.- Lead all key property issues including capital projects, customer service and refurbishment.-Handle complaints, and oversee the service recovery procedures.- Responsible for the preparation, presentation and subsequent achievement of the hotel'sannual Operating Budget, Marketing & Sales Plan and Capital Budget.- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targetsare met and exceeded.- Ensure all decisions are made in the best interest of the hotels and management.- Deliver hotel budget goals and set other short and long term strategic goals for theproperty.- Develop improvement actions, carry out costs savings.- A strong understanding of P&L statements and the ability to react with impactful strategies- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, ontarget and accurate.- Maximize room yield and hotels / resort revenue through innovative sales practices andyield management programs.- Prepare a monthly financial reporting for the owners and stake holders.- Draw up plans and budget (revenues, costs, etc.) for the owners.- Help in the procurement of operating supplies and equipment, and contracting with thirdpartyvendors for essential equipment's and services.- Act as a final decision maker in hiring a key staffs.- Coordinate with HOD's for the execution of all activities and functions.- Oversee and manage all departments and working closely with department heads on a dailybasis.- Manage and develop the Hotel Executive team to ensure career progression anddevelopment.

- Provide the vision, leadership, and strategy that inspires your staff to deliver exceptionalguest service that drives financial success- Collaborate with hotel department leaders to define goals and objectives that arecompatible with the overall hotel goals, as well as strategies for achieving them- Create a budget to maximize profit margins while keeping costs in balance with guestsatisfaction and quality of services- Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel'sservices and amenities- Establish the hotel's reputation for quality by inspecting rooms, public areas, and thesurrounding grounds for cleanliness and upkeep

- Develop marketing plans that are consistent with the company’s strategic plans and goals- Conduct market research to identify potential customers and determine their needs- Create a strategic plan for increasing brand exposure and building customer loyalty throughadvertising, promotions, and sponsorships- Manage the sales team, including hiring, training, coaching, and firing employees as needed- Develop strategies to increase sales of existing products through improvements inpackaging or promotion- Develop and implementing marketing campaigns tailored to specific audiences orgeographic regions- Develop marketing plans including pricing strategies, distribution channels, and promotionalactivities- Conduct market research to identify potential customers and determine their needs- Establish and maintain relationships with suppliers and distributors to ensure adequatesupply of products

- Ensure that all employees are performing their duties efficiently and effectively, includingmonitoring their performance using metrics such as quality of work, productivity, customersatisfaction levels, absenteeism rates, etc.- Establish and maintain relationships with clients by providing them with information aboutnew products and services, marketing promotions, or special events- Provide training to new employees on division policies and procedures- Manage staff schedules to ensure that there are enough employees on duty at all times tomeet customer demand- Maintain employee records including hiring, firing, and discipline actions- Oversee the daily operations of an establishment such as a hotel, restaurant, or retail store- Develop long-term strategic plans for their division in order to meet company goals- Manage the financial performance of their department by creating budgets, monitoringexpenses, and generating reports- Supervise guest services staff in order to ensure that all clients receive prompt attention totheir needs

- Support, trainee, and supervise front office staff.- Ensure that all customer-related tasks are handled accurately and on time to improveguests' experience.- Handle customer complaints and special requests.- Schedule staff shifts and managing other HR-related tasks.- Maintain an orderly appearance throughout the reception area.- Monitor stock and order office supplies, including stationery and information leaflets.- Prepare monthly management reports on customer feedback, bookings, and cancellations.- Manage and update department budget files and records.- Enforce all cash-handling, checking, and credit procedures.

- Coordinate daily customer service operations (e.g. sales processes, orders and payments)- Track the progress of weekly, monthly, quarterly and annual objectives- Monitor and maintain store inventory- Evaluate employee performance and identify hiring and training needs- Supervise and motivate staff to perform their best- Coach and support new and existing Sales Associates- Monitor retail operating costs, budgets and resources- Suggest sales training programs and techniques

- Provide direction and feedback to workers during shifts- Schedule employee shifts and assign duties- Manage time-off requests and handle last-minute absences- Train and coach new employees- Inspect equipment and communicate the need for repairs or replacements to management- Check cash drawers and prepare bank deposits- Ensure health and safety standards are followed- Address customer and employee complaints