Heading Operations /Business Development and Projects for North & West Region for GVPL and looking after Franchisee relationship of over 180 Franchisees across Northern & Eastern India .Coaching of Franchisees and a Team of Cluster managers on Improvising the Profitability & Customer Experience of the Outlets .Launching of New products from Planning stage to Execution and finally ensuring the new products is successful and accepted by the consumers is also part of the profile .As its a start-up… Show more Heading Operations /Business Development and Projects for North & West Region for GVPL and looking after Franchisee relationship of over 180 Franchisees across Northern & Eastern India .Coaching of Franchisees and a Team of Cluster managers on Improvising the Profitability & Customer Experience of the Outlets .Launching of New products from Planning stage to Execution and finally ensuring the new products is successful and accepted by the consumers is also part of the profile .As its a start-up the primary responsibility is to set the process which will help in sustaining long term consistency in Store Operations .I have being conducting Workshop for development of Cluster managers to help them adapt to the QSR Industry's basics .Part of the workshop include sessions on Communication skills ,People Skills ,Handling Customer Complaints along with Coaching the Cluster Managers on their KRA 's .Performance Reviews of the Team is also conducted in regular Intervals and recommendations for appraisal or Performance Improvement Programme is suggested . Show less

Current Job ProfilePeopleEnsures that all assigned restaurants are adequately staffed to maximize sales potential and turnover among all restaurant employees is reduced.Completes and presents performance appraisals based on defined goals and objectives for each Restaurant Manager on timely basis.Develops, trains, rewards and recognizes the results of all levels of restaurant employees.Consults with the Restaurant Managers on employee commitment measurement and assist with… Show more Current Job ProfilePeopleEnsures that all assigned restaurants are adequately staffed to maximize sales potential and turnover among all restaurant employees is reduced.Completes and presents performance appraisals based on defined goals and objectives for each Restaurant Manager on timely basis.Develops, trains, rewards and recognizes the results of all levels of restaurant employees.Consults with the Restaurant Managers on employee commitment measurement and assist with plan to increase employee's loyalty, satisfaction and pride with the McDonald's experience.Verifying of individual performance for further development. QSC/Sales Building/ Business ResultsProtects the McDonald's brand by ensuring that restaurants meet McDonald's QSC, safety and sanitation standards.Achieving Regional Sales and Profit plan by distributing the targets to individual units.Creating Regional Marketing plan with the help of Mktg Coordinator & Ensures that restaurants execute national and co-op promotions. Managing profits by keeping control over various Controllable & Responsible in improving Regional Operating Income/ Sales Operating Income, Capital expenditure.Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant managers and assistant managers to create and accomplish business and profit plan objectives.Uses all informational resources available such as , Gap Analysis, and Customer Satisfaction Measurement, etc., to identify opportunities and threats to build a business plan to optimize market potential.Supervise the implementation of reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc. Show less