Worked as IT Service Desk at SH techMark.• Effectively managing IT Service Desk Ticketing Systems, overseeing ticket lifecycle, knowledge base creation, IT documentation, and SLA’s comprehension to ensure seamless issue resolution and user support.• Great experience in End User Device Support, assembly, maintenance, OS management, troubleshooting, PC migration, backups,. for optimized end user device functionality.• Proficiently managing server operations, hardware installation, Windows server setup and upgrades, role configuration, troubleshooting, and upgrades of server as required. • Expertise Active Directory management, creating user and group administration, organizational unit (OUs), security role management, group policy (GPOs)management and implementation.• Managing Office 365 Exchange Online, SharePoint Online, Microsoft Teams, and cloud resources with a focus on security and performance optimization.• Proficient in Teams, SharePoint, Exchange administration, designating and managing effective collaboration, configuring access controls applying permission and delegating access as per requirement. • Great expertise in mail flow management, implement mailbox permissions and shared mailbox, and troubleshooting email-related issues to ensure uninterrupted communication. Worked as Store Manager at Ampol Retail. Managed Store using application like Envoy , Boss ,Cintillate, Power BI, Microsoft Excel, Kronos Soft Skills includes Leadership ,People Management skills, Communication, Problem Solving, Time Management