Global Service Manager
Current
Jun 2023 - Present
Who is Samir R? Overview
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Quick answer
Samir R is listed as Global Services Manager at Medmetrix, based in Jersey City, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Samir R.
Samir R previously worked as Global Service Manager at Medmetrix and IT Operations Manager at Verisk – Insurance Solutions. Samir R holds Ms, Management Of Technology from New Jersey Institute Of Technology.
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Email format at Medmetrix
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Medmetrix
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Profile bio
About Samir R
Business oriented IT Manager with expertise in Service Operations and Project Management. Experienced in leading helpdesk, tech support, infrastructure teams and service vendors. Demonstrated high level of leadership skills by managing organizational transformation and exceeding customer satisfaction and service SLAs. Strong focus on customer satisfaction, business enablement, process improvement, standardization and cost reduction. Able to quickly develop teams and establish partnerships with multiple stakeholders.
Current workplace
Samir R's current company
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7 roles · 27 years
Samir R work experience
A career timeline built from the work history available for this profile.
It Operations Manager
Leading the Technical Operations Center Services, Monitoring, NetOps, WinOps, Incident Management and Vulnerability Management
Sep 2017 - Jan 2023
Americas It Manager, Brm
IT Manager for the Americas Region - Overseeing the IT Network, Systems, and Support Services teams in North and South America. Responsible for maintaining a high level of quality for IT Services globally, leading , key strategic projects and change management.Successfully created a high performance service team of 15+ IT professionals across North America. Increased efficiency and competencies in global service operations, by leading as a change enabler, and driving towards excellence growth utilizing best practices per Gartner’s maturity mode.
Aug 2014 - Jan 2017
It Support Manager
Managing IT support services for multiple sites accross North America, for a fast growing gobal software company.
Aug 2011 - Aug 2014
It Manager
Sales Marketing & SystemsManaged Helpdesk and Hardware services for 1,100 clients and 5 regional sales offices.
Jun 2007 - Apr 2011
Senior Analyst, Analyst
2004 - 2007
~3 yrs
Business Systems Analyst
2000 - 2003
~3 yrs
2 education records
Samir R education
Ms, Management Of Technology
New Jersey Institute Of Technology
Bachelor Of Applied Science (B.A.Sc.), Management Information Systems, General
New Jersey Institute Of Technology
FAQ
Frequently asked questions about Samir R
Quick answers generated from the profile data available on this page.
What company does Samir R work for?
Samir R works for Medmetrix.
What is Samir R's role at Medmetrix?
Samir R is listed as Global Services Manager at Medmetrix.
Where is Samir R based?
Samir R is based in Jersey City, New Jersey, United States while working with Medmetrix.
What companies has Samir R worked for?
Samir R has worked for Medmetrix, Verisk – Insurance Solutions, Nice Systems, Eisai Pharmaceuticals, and Conde Nast.
How can I contact Samir R?
You can use AeroLeads to view verified contact signals for Samir R at Medmetrix, including work email, phone, and LinkedIn data when available.
What schools did Samir R attend?
Samir R holds Ms, Management Of Technology from New Jersey Institute Of Technology.
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