Samir R

Samir R Email and Phone Number

Global Services Manager @ Medmetrix
Samir R's Location
Jersey City, New Jersey, United States, United States
About Samir R

Business oriented IT Manager with expertise in Service Operations and Project Management. Experienced in leading helpdesk, tech support, infrastructure teams and service vendors. Demonstrated high level of leadership skills by managing organizational transformation and exceeding customer satisfaction and service SLAs. Strong focus on customer satisfaction, business enablement, process improvement, standardization and cost reduction. Able to quickly develop teams and establish partnerships with multiple stakeholders.

Samir R's Current Company Details
Medmetrix

Medmetrix

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Global Services Manager
Samir R Work Experience Details
  • Medmetrix
    Global Service Manager
    Medmetrix Jun 2023 - Present
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  • Verisk – Insurance Solutions
    It Operations Manager
    Verisk – Insurance Solutions Sep 2017 - Jan 2023
    Jersey City, Nj, Us
    Leading the Technical Operations Center Services, Monitoring, NetOps, WinOps, Incident Management and Vulnerability Management
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  • Nice Systems
    Americas It Manager, Brm
    Nice Systems Aug 2014 - Jan 2017
    Hoboken, New Jersey, Us
    IT Manager for the Americas Region - Overseeing the IT Network, Systems, and Support Services teams in North and South America. Responsible for maintaining a high level of quality for IT Services globally, leading , key strategic projects and change management.Successfully created a high performance service team of 15+ IT professionals across North America. Increased efficiency and competencies in global service operations, by leading as a change enabler, and driving towards excellence growth utilizing best practices per Gartner’s maturity mode.
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  • Nice Systems
    It Support Manager
    Nice Systems Aug 2011 - Aug 2014
    Hoboken, New Jersey, Us
    Managing IT support services for multiple sites accross North America, for a fast growing gobal software company.
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  • Eisai Pharmaceuticals
    It Manager
    Eisai Pharmaceuticals Jun 2007 - Apr 2011
    Sales Marketing & SystemsManaged Helpdesk and Hardware services for 1,100 clients and 5 regional sales offices.
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  • Eisai Pharmaceuticals
    Senior Analyst, Analyst
    Eisai Pharmaceuticals 2004 - 2007
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  • Conde Nast
    Business Systems Analyst
    Conde Nast 2000 - 2003
    New York, Ny, Us
    View

Samir R Education Details

  • New Jersey Institute Of Technology
    New Jersey Institute Of Technology
    Management Of Technology
  • New Jersey Institute Of Technology
    New Jersey Institute Of Technology
    General

Frequently Asked Questions about Samir R

What company does Samir R work for?

Samir R works for Medmetrix

What is Samir R's role at the current company?

Samir R's current role is Global Services Manager.

What schools did Samir R attend?

Samir R attended New Jersey Institute Of Technology, New Jersey Institute Of Technology.

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