Export Customer Support Officer
CurrentAcknowledge customers on receipt of purchase orders and confirm the schedule (Sales orders through ERP ( MICROSOFT NAV)• Respond to customer queries relating to supplies.• ensure the schedules are met.• Proactively inform customers and seniors about any delays in meeting the schedule.• Align with other departments and inform them with any request from the customer and ensure making it happen.• Insure that daily reports are done properly (internally).• Issue all the documents required for the shipment including customs and shipping lines Documents according to ISO 9001 protocol.• Provide the best service and ensure customer satisfaction and avoid any complains.• Strategic Consulting, including business plan & sales strategy development. Solve all problems for the customers.• Responsible for all documentation process with the customers• Process all export documents related to orders.• Follow up with customers and insure proper execution for the order.• Follow up dispatch plan with other departments.• Follow up with customer and solve all the problems.• Verify the delivery of goods according to the customer specifications and ensuring that deadlines are met