• Highly developed organisational and administrative abilities over a wide range of office environments.• Overseeing daily procedures and front desk team, ensuring completion of essential duties for an efficient front desk operation.• Controlling and monitoring even workload, experience in meeting deadlines and working under pressure.• Responsible for ensuring that consistent high quality customer service is delivered.• Able to successfully handle guest concerns, complaints and requests as a professional.• Communicating well at all levels and all disciplines, exercising tact and diplomacy.• Fond of working very hard, searching for guest satisfaction, Professional in dealing and serving the VIP guests.• Passing on sales leads to the Sales Department.• Full knowledge of contracts and contracting procedures.• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.• Supervise daily shift process ensuring all team members adhere to standard operating procedures.• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.• Adhere to company credit limit / floor limit policies.• Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.• Takes responsibility in the absence of the Duty Manager / Front office manager • Strong communication skills (Verbal, Listening, Writing).• Knowledge of overall hotel operations as they affect department.• Very good Trainer and trainee.