Manage sales across Pakistan and for some customers in UAE, and handle customer service function for clients in Pakistan and entire UAE region. Own customer purchase order process including complaints, returns, credits/debits, and inquiries (received through SAP and other ERP software). Process customer orders and analyse market demand, industry-wise. Map and profile key players in customers’ organisations, and strengthen business relationships with them.Identify price risks, monitor market trends and competitors’ activities, and generate reports on business performance. Also, liaise with finance team for credit management.Providing exemplary customer services by ensuring customers were promptly updated on their order statuses (including anticipated delays and reason for delay).Spearheaded efforts for generating a customer order delay (and reason) report in SAP on a monthly basis

Undertook customer visits to determine status of outstanding dues and upsell services in line with customers’ new projects/requirements. Generated sales invoices and departmental/employee-wise profitability reports on a monthly basis. Also, prepared reports for Management team that provided important inputs for strategic decision-making.Leveraged communication and coordination skills for booking and verifying supplier invoices, and facilitating internal as well as external audits.Restored an inactive account by updating a customer’s financials in system and continuously following-up with customer for payments