Samir Safi Email & Phone Number

Malmö, Skåne County, Sweden

• Responsible for the 2nd level field support for local and Global IT services used in company different sites.
• Provide required support on M365 services.
• Develop positive relationships between IT & the business.
• Responsible to find resolution for applications, user hardware and network/infrastructure which cannot be resolved remotely and planned maintenances.
• Working with end-users and vendors to support applications and environments

Stockholm, Stockholm County, Sweden

• As a IT operations technician, my work was consists of managing, monitoring and troubleshooting internal computer/network system and external customers' backend system, beside that solving different types of cases and.
• Provide overall Office 365 support strong knowledge of Azure Active Directory, Azure Information Protection, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise.
• Configure, troubleshoot, and support (groups and users) and implement policies with PowerShell & Admin centers in Azure AD and O365 (Teams, SharePoint, OneDrive, and Exchange Online).
• Works with Microsoft windows client / server technology & involved in AD administration, domain controller’s replication and troubleshooting, print server administration, windows failover and clustering DHCP, DNS.

Malmö, Skåne County, Sweden

• Works as an IT consultant at the Swedish Social Insurance Agency to analyze, collect and migrate data.
• Responsibility for transferring, migrating, information from the old processing andStatistical system, to the new processing system.

Malmö, Skåne County, Sweden

• Responsible for managing shift/co-workers, controlling services, handling orders, and giving outstanding service to customers.
• Working in team in different shifts with organizing and preparing stuff.

Kabul

• Working with windows servers such as Active Directory users, computers, group policesUpgraded and transferred data from Windows XP Professional to Windows 7.
• Set up workstations and laptops for new employees; configured systems, configured MSoutlook 2010, mapped printers, ensured network connectivity, and installed and tested hardware and software.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Deploying new hardware, server backups & evaluating new software & security risks.
• Diagnose hardware issues and Repair faulty computer systems out hardware as needed.
• Provide end user training in operating systems, printers, scanners, and MS Office usage,and basic computer operations.

Kabul

• Responsible for installing and configuring computer hardware operating systems andapplications.
• Responsible for troubleshooting system and network problems and diagnosing and solvinghardware or software faults and replacing parts as required.
• Responsible for setting up new users' accounts and profiles and dealing with passwordissues.
• Imaging Server, Print Server, end user support & administration,
• Train people in computer system use
• Actively monitor, create, prioritize and drive tickets to resolution & other tasks

Kabul

• Windows server 2008 / 2012 management, Managed the overall administration of WindowsSystem applications and services and Performed various troubleshooting and maintenanceoperations in Windows Server environments
• Plan network and application services, Maintain and Design Active Directory and Group Policyfor entire staff, Troubleshoot hardware, software and connectivity issues for windowsmainframe environment.
• Responsible for Administration and Configuration of all services of MS exchange server 2010;also configure, monitor, maintain troubleshoot Exchange server and associated technologiesfor Email data transport and.
• Installed and upgrade of latest versions of Operating Systems on demand, per requirementsof the clients.
• Manages Windows network (users, computers, printers, Scanner, etc.) with Active Directory.

Bachelor'S Degree, Computer Science

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