Samir Samanta Email & Phone Number

Kolkata Area, India

Responsible for the Personal Loan business for Kolkata Territory.* Handling sales activity form initial point of contact of customer.* Identifying new area for business, analyzing potential and start up for business development. * Developing the Brand to expand the product reach in the market and coordinating with Branch to assist them to promote the product.* Providing Training to Bank staff to enhance sales and Loan penetration.* Conducting Monthly sales Reviews, sales visits to enhance sales.* Download Product schemes to all channels to increase business.* Handling 20 sales Executive with 10 local Branches.* Keep a track of business process * End to end monitoring/Login to Disbursement.* Monitoring marketing activity like canopy

Medinipur Area, India

➢ Responsible for the Two Wheeler Loan business for Midnapore Territory.➢ Handling sales activity form initial point of contact of customer.➢ Identifying new area for business, analyzing potential and start up for business development. ➢ Developing and appointing new business partner of Brand to expand the product reach in the market and coordinating with dealer to assist them to promote the product.➢ Providing Training to Dealer’s & Bank staff to enhance sales and finance penetration.➢ Conducting Monthly sales Reviews, sales visits to enhance sales.➢ Download Bank schemes to all channels to increase business.➢ Handling 20 sales Executive with 30 Two Wheeler Dealers and 5 local Branches.➢ Keep a track of business process – End to end monitoring/Login to Disbursement.➢ Monitoring marketing activity like canopy, leafleting – Marketing activity.

Kolkata, West Bengal, India

* Responsible for the Credit Card Business for Bengal 3 & Bihar & Jharkhand Region.*Taking care of the customer relationship and handiling all issue in the relationship.* Liaising with the branch team and the centralised service team to keep service related queries responded with minimum TAT and ensuring maximum caomppaints are taking care with best possible resolutions to satisfy and support client need.*Creating training calendar for branches and channels and ensure a flawess execution .Guiding the branch Acquisition team through periodic training in product, policy and process.* Actively interacting with Branch Managers and Channel Heads to attend various queries related to Credit Card.*Coordinating with the central Operations team and Credit Risk Management team to ensure best possible issuance.*Analyzing existing customer base on various merit/ parameters to figure out prospective customer to upgrade card through further fee payment and thus enhancing capacity of revenue generation for the product and the Bank.

Kolkata, West Bengal, India

 Looking after Sales Support of Business Banking. Taking care of the customer relationship and handling all issues in the relationship. Looking for Legal & Total Documentation, like Pre- Sanction Documents, Pre- Disbursement Documents, post Disbursed Documents. Looking all MIS In Business Banking , Number of Disbursement done against RM Target, Number of Branch lead Received , CA/SA Account Activation as per RM Target. Coordinate with Advocate for salving the Legal Queries for Releasing the Title Search Report. Arrange all the Account opening documents. Check and send to the respective department for processing and activation of CCOD Accounts.

Kolkata, West Bengal, India

Working as MIS with Tatwa BPO Ltd (Aircel-GSM Process) Daily MIs Based on Call Centre Performance, Call Offered, Call Answered, Service Level. Prepare Average Handling Time on the basis of different criteria i.e. on the basis of Bucket wise allocation of AON (0-30, 31-60, 61-90 & > 150 days etc.). Keep Track of Barring & Unbarring MSISDN’s from Call Centre & sends it to Top Clients. Prepare Report of Split/ Skill-set Wise call Flow from. CPS Analysis: Reduction of Subscriber calls to call centre in terms of providing.