● At PowerSchool, I led and mentored 16 talented full-stack and mobile engineers. Together, we delivered innovative software solutions for the classroom, consistently meeting tight deadlines and exceeding quality standards.● I've played a pivotal role in driving customer satisfaction by leveraging data-driven insights to enhance our products and collaborate closely with cross-functional teams. This approach has led to a remarkable 𝟴𝟱% reduction in customer support tickets.● By embracing GenAI and optimizing engineering workflows, I've boosted team efficiency by 𝟯𝟬% in just three quarters. I also worked closely with the Product and QA management to align our engineering efforts with business strategy, ensuring a robust product roadmap.● I'm committed to fostering a high-performing engineering organization. Through mentorship, coaching, and performance feedback, I've successfully improved employee engagement (eNPS) by 𝟱𝟬% in 6 months.

● I managed a team of 𝟮𝟱 technical specialists responsible for systems development, product support initiatives, and employee productivity. I have directed operating and maintenance budget for technology department providing strategic direction and leadership to corporate product portfolio of applications supporting internal users. I have developed system performance improvements designed to enhance operational efficiencies by adopting engineering transformation technologies.● Fostered strategic relationships with internal and external partners to promote advancement of agile environments, and quality engineering practices, including Alexa and Bixby giving exposure to voice-enabled markets.● I established strategy roadmap for IT department to support strategic business priorities by conducting analysis to examine current and future state of critical systems and developing software and technical solutions in response. ● Partnered with stakeholders, operations, technology, and business teams to understand areas of technological support and build internal systems to facilitate operational efficiency improvements.

● I have led full scope projects by partnering with clients and technical teams as SME by managing corporate technical design, including implementation, troubleshooting, performance management, and recovery processes of critical enterprise systems. I have analyzed internal department processes identifying inter-team challenges and system deficiencies and defined technological advancements for long-term business solutions. I have collaborated with cross-functional teams providing guidance, support, and direction to project execution by implementing best practices, assigning tasks, facilitating communication, and ensuring deliverables. I have provided ongoing support to senior management and stakeholders with project status reports, scorecard evaluations, and critical path summaries.● I have collaborated with data scientists to build and launch successful event recommender system utilizing machine learning and increased user traffic by 𝟮𝟬%.● I have launched product website platform optimization by designing project scope, defining timelines, allocating resources, and ensuring successful launch resulting in 𝟳𝟬% increased performance improvement.

● I have led technical team by providing technical direction and establishing program goals to ensure successful launches and stakeholder satisfaction. I have managed maintenance and enhancement of corporate product portfolio by developing end-to-end products and led software development life cycles. ● I have designed and launched scalable and optimized APIs improving reducing time by 𝟰𝟬𝟬% resulting in billions of potential hits per month.● I have directed overall program financials, designed strategic roadmaps, defined department schedules, initiated change management strategies, created risk mitigation plans, and developed standard operating procedures.● I have coached and mentored junior programmers to develop technical skills, manage schedules, track and report deliveries, create templates for business cases, and build strategic roadmaps.

● I have provided ongoing support to senior management by developing improvement strategies, including project risk mitigation, cost-benefit analysis reporting, and process mapping techniques. I have designed, developed, tested, maintained, and improved software functionality by diagnosing existing systems and identifying cost effective and long-term solutions.● I have automated weekly newsletter by rebuilding process resulting in elimination of 𝟯 days of developer work time and increase in internal productivity.● I have led team in resolving technical issues by conducting internal audits, including root cause analysis to identify existing system deficiencies resulting in 𝟯𝟱% increase in employee productivity.