Projects successfully rolled out:Telefonica rolloutAT&TGHD Canada• Spearheaded Agile initiatives to transform project delivery processes, successfully shifting teams from traditional project management to Agile frameworks.• Coached multiple project teams on Agile best practices, fostering a mindset of continuous improvement and enhancing delivery performance.• Oversaw end-to-end delivery of complex projects, coordinating cross-functional teams and maintaining alignment with client objectives.• Implemented metrics-driven approaches for tracking Agile maturity, enabling data-driven adjustments to coaching strategies.• Enhanced client relationships through transparent communication and proactive resolution of project challenges.

As senior Project Analyst:• Managed multiple concurrent projects, applying Agile methodologies to streamline project delivery and optimize resource allocation.• Facilitated workshops and Agile ceremonies, including daily stand-ups, sprint reviews, and retrospectives, to ensure effective collaboration.• Identified and mitigated project risks, ensuring adherence to timelines and budget constraints.• Supported the development of junior project managers and team leads through mentorship and training programs.• Enhanced process documentation, contributing to improved knowledge sharing and operational consistency.

Senior Project CoordinatorKey Deliverables:•Working for British Telecom (B.T.).•Client: Lloyds Banking Group.Overseeing the following operations:•Handling Client Escalations.•Supervising Network migrations activities.•Used analysis skills to improve the accuracy and relevance of company data.•Responsible for supervising deadlines. •Downloading details to OFFSHORE TEAM and making them understand about the proceedings.•Working with Incident management•Responsible for tracking project deliverables, dates and checks deadlines•Regular interaction with Lloyds Banking Group key stakeholders, project managers and implementation engineers through conference calls.•Providing require reports on timely and regularly•Answer calls from Project Desk & UK field force within agreed SLA targets.•Proactively contact allocated onsite BT engineers via phone and email to introduce yourself and confirm the work is still OK to proceed with at the agreed time at the start of each shift.•Adhere to Commissioning Guides process & procedures in accordance with agreed Best Practice standards.•Manage Commissioning Incidents with the Project Desk in accordance with agreed local processes and SLA’s•Regularly update the Team Leaders regarding Commissioning progress reports throughout the lifecycle of the project.•Ensure an Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed Commissioning SLA’s.•Inform the project Desk of all Major Incidents impacting Commissioning tasks.•Perform a quality handover to and from the Late & morning shifts at the beginning and end of each shift and team leader.•Managing network connectivity of LBG (Lloyds Banking Group)throughout the UNITED KINGDOM Taking care of clusters (collection of telephone exchanges) with prescribed software.Significant Contributions:•Successfully migrated network sites from IBM to BT in record time.•Worked On site (ENGLAND) for VOIP(VOICE OVER IP).

Client: Silicon NetsolKey Deliverables:Accredited with following responsibilities:•Pension Payroll processing through DB (defined benefits), DC (Defined Contributions) Domain. •Low level analysis of requirements, implementation, configuration, testing the system using Black box, White box. Extensively involved in Module, Functional, Regression, Client Acceptance Testing, GUI/Web testing, SQL.•Understanding of SDLC, STLC and RCA(Root cause analysis)•Manage Human Resource Testing System•Analysis of applications (AUTOBENE) and client requirement documents/client layouts and report back to IPA development team to further enhancement scope for various new functionalities in Auto Bene.•Configuration and testing of all health insurance benefits, Life events, and payroll file maps, carrier files, data conversion, HRIS maps.•Manual testing using SQL statements to have cases added to regression test bed.•Responsible for troubleshooting any testing issues and provides testing results documentation to the development team onshore.•Analysis of applications and attached client databases based on the mapping documents/client layouts.•Defect identification, analysis and reporting.• Cloning of Master database.•Data reconciliation and integrity testing for databases for correct payroll processing.•Interacting with the client through E-mails and Client Calls (as and when required).•Providing Technical Training to team members as and when required•Updating the Standard Operating Procedures (SOPs) timely.•Creating requirement templates for gathering client’s requirements such as plan design template and life event matrix, Requirements oversight and assistance.•Creating configuration guide for configuring the requirements in application.•Designing and executing test cases.•Creating test data, Test Results Reporting.•Requirement walkthroughs for the Change Request.•Testing - unit testing & regression testing.

Key Deliverables:Engaged in:•Taking Desktop troubleshooting calls of overseas clients.•Develop and maintain installation and configuration procedures(Windows Vista)•Making reports in MS Excel, Maintaining break trackers.•Tracking attendance and daily productivity report etc.•Recommended new updates and changes required by the clients.•Documented the new Windows server settings that have been applied to the network.•Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.•Performed security monitoring tests to identify intrusions.