Samir Youssef Email & Phone Number

Cairo, Egypt.

Cairo, Egypt.

Incident, pro-active and Crisis Management Performs pro-active service maintenance actions to maintain service availability and reduce risk Analyze the Repetitive alarms and work on identifying the root cause. Review and analyze of the service availability of the platform Key contact for CPMs, ITCSM and Management for escalations and crisis managementProblem Management Initiates and manages the action plans, including follow-up of implementation. Analyze the problems raised to the engineering and suggest the adequate actions either on the support or on the engineering side.Change Management  Attends CABs if a complex non-standard change is to be implemented and impacts the platform.  Ensures change operational procedures are clearly described. Involved in Post Implementation Reviews.Release Management  Manages the implementation of complex releases. Involved in the roll-out planning, communication/training, installation and distribution phases of the process. Capacity Management Handles the analysis of the capacity reports of the applications under my responsibility, and defines the evolution to be considered, relying on Infrastructure & Engineering teams. Maintains platform technical documentation.Configuration Management Ensures configuration management is up to date in tools.Project Management Managing Cesson DC decomposition project for All SMTP Messaging servers and equipment.  Manage the Customer’s refresh projects.Continual Service Improvement Review and Analyze of the Service quality and availability of the customer platforms; develop SIPs. Develop and Implement new solutions for better Messaging Control, Reporting and Supervision.Other Activities Provide the required training to Level 2 teams.  Participate in the new colleagues’ hiring process; handle the technical tests and interviews.  Other Delegated activities concerning our team performance and KPIs reporting.

Cairo, Egypt

Responsibilities:  Administrate the SMTP Messaging services components (Solaris, Linux, LDAP, TrendMicro (ISVW, IMSS), Sophos PureMessage, all MTA (SunOne, Postfix, JES…). Contribute to define or improve operational Guidelines and procedures (monitoring, support, documentations). Administrate the Messaging Management infrastructure. TIO (Technical Implementation Owner) of MSM Customer’s New Messaging Platform. Act as TOO (Technical Operational Owner) of some of OBS Messaging International Strategic Customers. Missions:  Provide high Level 2 Support for SMTP Messaging services, as dedicated or shared SMTP Messaging services (Managed SMTP Service, Managed Relay Messaging IMSS, Managed Relay Messaging SunOne, Managed AntiSpam dedicated service, Orange Managed Protection Suite, “Le Package Intranet”…) Provide reactive Level 2 Support on SMTP Messaging services to Orange French and International customers (real time, priorities management, and customer facing with SLA respect) by telephone and electronic means. Provide proactive Level 2 Support on SMTP Messaging services to Orange customers, analyze the monitoring alarm and produce change or plan enhancement, Investigates SLA/KPI non-conformance, analyze Requests for improvements with regard to performance. Provide day-to-day change management on SMTP Messaging services to Orange customers. Provide (Enhancements, migration, new hardware or software release, architecture evolution), Also New Customers Implementations.

6Th October, Egypt.

Responsibilities:  Managing the Messaging Systems (InterMail and qmail) of ECC. Act as Messaging Service Owner. Manage the Messaging Support Team. Prepare the Operation and Migration Guidelines and Manuals. Administrating of the Data Center’s Messaging Infrastructure; UNIX Servers, UNIX OS (HP-UX and AIX) and Messaging/Collaboration Applications.Working With:  Designing and Installing the Intranet of the center using Microsoft .Net Enterprise Servers. HP Racks and HP Rack mounted Servers Assembling. Installing and Administrating MS Exchange 2000 Enterprise Server. HP OpenView to monitor the entire network of the Center. ISS RealSecure Intrusion Detection System (IDS). InterMail Mx 5.1.3 and OCS Installation and Administration. HP OmniBack and Veritas NetBackup Backup System of the Center. Administrate the HP 9000 N4000 , L2000 and A500 Enterprise Servers. Administrate the UNIX OS; HP-UX and AIX.

Diploma In Computer Networks., Information Technology, Diploma.

Graduated June 2001. Grade: B.

Computer Systems Networking And Telecommunications

 Redhat Enterprise Linux –RHEL 7 Administration 1 and 2.  Installing and Managing Microsoft Exchange Server 2007.  Oracle Directory.

Education record

- Dale Carnegie: Leadership Training for Managers. - Customer Satisfaction Through Communications Workshop. - MegaSoft Training: ITIL.

B.Sc. In Electrical Communication Engineering., Telecommunications Engineering, B.Sc.

Graduated June 2000. Grade: Good ( 74.5 %) Project grade: Distinction. Final year grade: Distinction.