Samira Khan Email & Phone Number

Mumbai, Maharashtra, India

Carrying out pre – flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, checking that all meals are on board, relevant landing cards are loaded and first aid equipment is checked.Welcoming passengers on board and directing them to their seats, helping with hand luggage or any seating problems.Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored.Checking all passenger seat belts are secure prior to take – off.Making announcements and keeping passengers informed of any delays and always being visible in the cabin to answer any passenger questions during the flight.Serving meals and refreshments to passengers.Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.Giving first aid to passengers where necessary.Checking that there is no luggage left in the overhead lockers, toilets and galley areas.

Handling various sub process such as Disaster reporting, Cards entitlement and MD demands.Disaster reporting: - It is about those vulnerable people who are most likely to be affected by disasters and the local institutions which provide the main stay of disaster preservation, preparedness and relief.Maryland (MD) demands:- Check the demand letters, so that the right letter is send to the borrower in order to make payments for mortgage.Inspecting the Property Maintenance and Management, throughout the default process, for performing all property maintenance functions to ensure that the condition and appearance of the property are maintained satisfactorily.Maintain data for productivity volume and quality achieved by the team on a daily basis.Provide support to the new joinees in the team.

Handling US customers over the phone.Understanding and solving there queries related to internet connection by using various applications.Also maintain data for quality achieved by the team on a daily basis.Update leave tracker and roster for the team on a daily basis.

Used to serve for Citibank clients.Understanding, executing and solving there queries related to banking domain.Respond to customer inquiries.Excelled in target achievements.Identify and escalate priority issues.Provided support to the new joinees in the team.