Samira Lätsch Email & Phone Number

Cologne, Nrw, De

Aachen, North Rhine-Westphalia, Germany

Auckland, New Zealand

In my role, I provide guidance and support to new hires and long-term staff alike. I facilitate training to up-skill employees and find their best fit within the team. My role requires a problem-solving attitude for escalation handling to find the best solutions for business and customers.- Analysis and redevelopment of the current training curriculum. - Optimization of personnel training to improve key performance indicators (KPIs).- Direct communication and feedback discussions with the client, regarding the current state of customer service.- Analysis of customer pain points and service weaknesses to optimize customer service

Auckland, New Zealand

In my supervising role, I enable and support the 110 staff (onsite and WFH) to provide excellent customer service by guiding them in thought processes to seek solutions and providing coaching where needed. My role requires a problem-solving attitude for escalation handling to find the best solutions for business and customers.I directly communicate with the RTA and the Operations Manager to achieve our team's daily and monthly targets. Motivating agents to achieve their company set KPIs.

Auckland, New Zealand

I provide excellent customer service via LiveChat and over the phone to brighten their day and solve their issues proactively. My role requires me to be on my toes and use my communication skills as I handle up to 3 customer interactions at a time using LiveChat. This role allows me to employ my active listening skills to engage with customers emphatically.

Auckland, New Zealand

In Telnet, I started working in Inbound, taking customer calls. As I continued with the company I took on more roles throughout multiple campaigns, being responsible for emails and call monitoring to meet QA standards. I was also given the opportunity to assist and train new recruits, occasionally taking Team Leader duties to manage the team (in absence of Team Leader) and taking Escalations for customer complaints.

Auckland, New Zealand

In this role, I refined my ability to adapt to customer needs in a more elevated environment than in my previous roles. My work here increased my awareness of the importance of catering to your audience in service and communication.

Auckland, New Zealand

My role as the only Front of House Staff in this restaurantwith a capacity of 70 guests has taught me a great deal aboutworking under pressure. This role required excellent organizational skills and self-management