Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfactionManaged a high volume of incoming calls and emails, consistently meeting or exceeding response time targetsDemonstrated strong product knowledge to assist customers with making informed purchasing decisionsProcessed returns and exchanges efficiently, maintaining accurate records and inventory levelsCollaborated with cross-functional teams to resolve complex customer issues in a timely mannerUtilized CRM software to track customer interactions, update account information, and document case detailsMaintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers