Samira Castro Jorge Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

São Paulo E Região, Brasil

* Responsible for coordinating the export shipments for large retailers in USA; * Monitor pick-ups/ Deliveries / Cargo and Documentation cutoffs;* Management of purchase orders, control balances and input information in Logistic Co system;* Management of bookings and shipping instructions;* Interface with Business Development manager at destination on process reviews / improvements / product development; * Intense monitoring and follow-up on account issues / performance… Show more * Responsible for coordinating the export shipments for large retailers in USA; * Monitor pick-ups/ Deliveries / Cargo and Documentation cutoffs;* Management of purchase orders, control balances and input information in Logistic Co system;* Management of bookings and shipping instructions;* Interface with Business Development manager at destination on process reviews / improvements / product development; * Intense monitoring and follow-up on account issues / performance while highlighting any threats andopportunities;* Responsible for accounts performance measurement and corrective actions;* Relationship development with relevant account staff ; Show less

São Paulo, São Paulo

* Resposible for coordinating import LCL and FCL shipments, PO, booking and follow up;* Cross checking HBL / MBL / Warehouse Receipt;* Responsible for checking costs of each process according to the Incoterm, pick up, customs clearance,stuffing and delivery.

São Paulo Area, Brazil

* Responsible for submitting local and global bid/rfq/tender to an existing or prospective client, on time ensuring that all the customer’s questions have been answered as fully as possible;* Assist in developing, researching, compiling and analyzing supporting data* Responsible for keeping ocean rates of global customers filed and updated;* Support to the global account sales executives and commercial director;* Monthly reports;

Miramar, Florida Area

• Provide sales support to establish stronger customer and ocean carrier relationships;• Provide demonstrations and training to users on all of INTTRA’s products;• Increase Customer Retention and traction;• Assist with the set up and rollout process of new customer integration projects;• Actively engage with customers through tele-sales, marketing, meetings and trainings;• Prepare customer and carrier reports / statistics;

Miami/Fort Lauderdale Area

* Process shipments ensuring specific customer requirements are followed;* Process shipments in accordance with UPS Supply Chain Solutions and US Commerce Department policy and regulations;* Follow up on orders/shipments, reviewing rates as needed;* Follow up on customs clearance, keeping customers informed about channels results and procedures;* Track and route shipments and orders;* Prepare reports, customer set ups, update customer files and profiles;* Data entry of… Show more * Process shipments ensuring specific customer requirements are followed;* Process shipments in accordance with UPS Supply Chain Solutions and US Commerce Department policy and regulations;* Follow up on orders/shipments, reviewing rates as needed;* Follow up on customs clearance, keeping customers informed about channels results and procedures;* Track and route shipments and orders;* Prepare reports, customer set ups, update customer files and profiles;* Data entry of customer orders to include routing, tracking, and proof of delivery;* Arrange pickup and delivery;* Communicate changes to dispatch/warehouse regarding customer orders;* Determines the most efficient shipping method for orders;* Provide inbound telephone customer support;* Investigate status of existing service requests or initiating a new order by confirming and entering the appropriate customer and request data; Show less

São Paulo Area, Brazil

* Coordination of dedicated team in export/import shipments on operational process of top MLOG clients in Brazil;* Monitor pick-ups/ deliveries / terminal deadlines / port deadlines / container stuff / documentation;* Follow up on customs clearance, keeping customers informed about customs clearance results and procedures;* Management of purchase orders, control balances and input information in MLOG system;* Monitor interface between MLOG system (MODS) and Customer’s… Show more * Coordination of dedicated team in export/import shipments on operational process of top MLOG clients in Brazil;* Monitor pick-ups/ deliveries / terminal deadlines / port deadlines / container stuff / documentation;* Follow up on customs clearance, keeping customers informed about customs clearance results and procedures;* Management of purchase orders, control balances and input information in MLOG system;* Monitor interface between MLOG system (MODS) and Customer’s system;* Management of bookings and shipping instructions;* Interface with Operations Manager and Business Development manager on process reviews / improvements / product development;* Monthly Performance reporting, as defined by the Operational Management;* Monitor daily reports to customer;* Intense monitoring and follow-up on account issues / performance while highlighting any threats and opportunities;* Responsible for account performance measurement and corrective actions;* Active contribution in developing and reviewing (SLA) Service Level Agreement and SOP (Standard operating Procedure);* Developed a booking/shipment confirmation tool (access database) reducing typing work, which has been recommended as the South America benchmark.* Relationship development with relevant account staff ; Show less

São Paulo Area, Brazil

* Responsible for handling operational logistics services for the top PONLOGclients in Brazil;* Manage bookings and shipping instructions through web tools;Coordinate dedicated team on the operational process of assigned customer related activities;* Interface with Operations Manager and Business Development manager on process reviews / improvements / product development;* Monthly Performance reporting, as defined by the OM;* Intense monitoring and follow-up on account… Show more * Responsible for handling operational logistics services for the top PONLOGclients in Brazil;* Manage bookings and shipping instructions through web tools;Coordinate dedicated team on the operational process of assigned customer related activities;* Interface with Operations Manager and Business Development manager on process reviews / improvements / product development;* Monthly Performance reporting, as defined by the OM;* Intense monitoring and follow-up on account issues / performance while highlighting any threats and opportunities;* Relationship development with relevant account staff ;* Responsible for account performance measurement and corrective actions;* Active contribution in developing and reviewing (SLA) Service Level * Agreement and SOP (Standard operating Procedure);* Developed a booking/shipment confirmation tool (access database) reducing typing work, which has been recommended as the South America benchmark. Show less

São Paulo Area, Brazil

• Performed training for all organization e-commerce tools and Inttra tools ; • Communication with customers to solve all kind of problems and encourage the continued use of E-commerce tools; • Incentives control – to motivate overall agency product promotion; • Internal support to agencies; • Intranet updates;

São Paulo Area, Brazil

• Business systems and daily CSD (documentation) activities support for 14 agents; • Customer database maintenance; • Support of Documentation issues in line with company policy;

São Paulo Area, Brazil

• Created Export / Import Graphics and spreadsheets drafting aimed at statistics analysis; • In charge of Web Site Development in interaction with Microsoft Excel spreadsheets and graphs; • Generation of updated reports and of loading and freight forecasts - operation and logistics; • Layout and data creation for specialized magazine (“Guia Marítimo”); • Vessel schedule creation and distribution; • Responsible for Sales Kit layout – Developing marketing propaganda folder… Show more • Created Export / Import Graphics and spreadsheets drafting aimed at statistics analysis; • In charge of Web Site Development in interaction with Microsoft Excel spreadsheets and graphs; • Generation of updated reports and of loading and freight forecasts - operation and logistics; • Layout and data creation for specialized magazine (“Guia Marítimo”); • Vessel schedule creation and distribution; • Responsible for Sales Kit layout – Developing marketing propaganda folder containing all relevant company information; • Engaged department mailing list communication; • Set up data show presentations; Show less

Bachelor, Mathematics With Emphasis In Statistics

Specialization, Trade And Foreign Business,

Lato Sensu, Systems Analysis