Samirah Wright Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

The operational bridge to external partners and internal customers, responsible for assisting in the development of the Alternative channel offering and the operational day to day management of each Channel partnerKey Responsibilities & Accountabilities: Customer Engagement• Ensure agreed processes are followed for the servicing of partners, tracking issues to effective resolution by working closely with the Client Services’ team• Respond to ad hoc requests raised by partners and ensure continuity of service in Channel Director’s absence• To update partners on any pricing updates, product and tariff updates, service queries and marketing information Work Processes• Working with Commercial to follow-up on competitor analysis and tariff information requests to achieve agreed timelines and outcomes• Working alongside the legal team on contractual issues to ensure compliance to terms and that deadlines are communicated and achieved• Working with the billing team ensuring tariff information is up to date and accurate, ensure that CDRs are delivered• Working with pricing and commercial on escalations and pricing models• Working with Marketing on promotional and collateral material for the channel

To work with Sales Management in conjunction with the Sales and Client Management Directors to provide leadership across the Sales Operations function, developing organisational systems and achieving best practice whilst providing vision and ensuring optimum operational performance. Acting as an interface between Sales/Client Management and the non-sales areas of the organisation, including Sales Validation, Service Delivery, Finance and Billing, to improve the performance of the sales teams by identifying, re-working and developing the supportive processes in the function.

London, United Kingdom

To manage the Sales Validation team, reporting into the Commercial Director Responsibilities include: - Facilitating the timely logging of contracts throughout the Sales Validation team- Completing Co wide sales reporting for the Board of Directors. - Reporting to the Board on sales performance, commission structure reporting, as well as team progress, movement of new contracts, revenue performance- Using & interpreting key data to deliver revenue initiatives & securing revenues, e.g. revenue performance reports, profitability reports - Member of the company’s Fraud Awareness Team. - Involvement on the company CRM Forum. Identifying business CRM requirements, information gathering, specification details, working alongside developers, and assisting in training and rolling out each phase. - Quality control training of the Sales Validation team as well as training sales on all CRM roll outs and reporting

Manchester, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom