Samira Mostafavi Email & Phone Number

Vancouver, British Columbia, Canada

• Support department operations• Assist with daily management duties (e.g., labor allocation, meetings, job assignments, supplier communication)• Supervise operations• Follow up on policies and track attendance• Track and report ATS/labor hours• Provide floor support, train associates, and ensure SOP compliance• Track and provide feedback on associate performance• Drive Operational Excellence and process improvement initiatives• Filling in as needed with production duties• Fully understanding workflow and daily production goals• Reviewing and updating SOP as required• Assisting in keeping work area clean and organized• Identifying and addressing safety hazards within the work area• Coaching associates to work safely at all times• Participating in and driving safety initiatives• Referring all job injuries immediately to area manager

Montreal, Quebec, Canada

· Organize stocks and maintain inventory· Inspect products for defects and damages· Examine in going-ongoing and outgoing shipments· Organize warehouse space· Receive, unload and place incoming inventory items appropriately· Check, verify and fill customer invoices· Abide by all company safety and hygiene regulations· Contribute ideas on ways to improve or optimize warehousingprocedures

Montreal, Quebec, Canada

• Providing innovative customer service to address billing, accountaccess and authentication inquires and general resource managementwhile keeping customer data safe.• Working with other customer support teams to ensure a consistentand high-quality level of support.• Identifying root-causes of customer issues, areas for improvementand providing valuable feedback to business and development teams.

Tehran, Iran

• Handle customer complaints by providing solutions, often withina time limit to ensure the customer is satisfied.• Learn to identify customer needs or desires in order to recommendthe appropriate product or service.• Learn the software systems used by the company to be able tocommunicate effectively with incoming inquiries.• Keep a record of incoming inquiries to be able to reference at alater date.• Be able to process orders, forms, applications, or requests.• Work with colleagues when necessary to resolve customercomplaints.• Provide feedback to other departments to help improve sales,marketing, and business processes.• Learn about the products inside and out to be able to answer anyquestions from customers.

Bachelor'S Degree, Business Administration And Management, General

Business & Management

Bachelor'S Degree, Language Interpretation And Translation