Samiran Kumar Roy Email & Phone Number

• Manage and handle Last Mile delivery operations for a Kolkata region.• Monitor and supervise field operations team to ensure that delivery operations are conducted as per the required SLA.• Formulate and execute strategies around growth plan, cost reduction and achieving profitability in operations. Undertake route planning, route optimization, order allocation and analytics around last mile operations. Ensure proper collaboration among multiple dispatch centers• Design plans and policies to meet increasing demand at the lowest delivery cost• Formulate, implement and execute several projects on process re-engineering and cost reductioninitiatives, aiming at improving last mile delivery performance• Ensure proper coordination and collaboration amongst different teams within the organization such as retail, training, technology, customer services to drive on ground operations• Plan and develop manpower plans and conduct performance reviews. This will entail manpower planning, performance evaluation, formulating training and development programs• Set performance targets and take measures to improve different performance metric.

Listed skills include Leadership, Microsoft Office, Teamwork, Team Building, and 8 others.