- Responding to customer inquiries and requests in a timely and professional manner via chat and email- Resolving customer issues and complaints, offering solutions and following up to ensure satisfaction- Keeping up-to-date with product information and company policies to accurately assist customers

- Coordinated the end-to-end accounts payable process, including Peacock Bros and four partner businesses, managing a high volume of invoices, reporting directly to the CFO.- Reviewed and processed invoices for payment, ensuring accuracy and adherence to company policies.- Routed invoices for approval within the organisation.- Executed payments to vendors and suppliers in a timely manner. - Maintained organised and accurate financial records related to accounts payable.- Conducted various reconciliations encompassing bank reconciliations, Electronic Funds Transfer (EFT), credit card, foreign currency, intercompany, as well as PayPal and Secure Pay reconciliations.- Managed information, conducted analysis, and multitasked across different systems, including Microsoft Dynamics 365 Business Central and Excel.- Addressed and resolved invoice processing issues, rectifying significant errors and discrepancies upon joining the company, which improved the accuracy and speed of monthly reconciliation.

- Performed a variety of tasks related to customer service, product handling, and store operations.- Acquired additional responsibilities during the COVID-19 pandemic, as the business experienced a significant increase, including providing assistance with invoicing, overseeing purchases, monitoring deliveries in the system (EMC software), and generating reports.

- Delivered excellent administrative support by facilitating client communication and managing the review and processing of visa documentation.- Managed a diverse range of administrative responsibilities, encompassing tasks such as email correspondence and effective communication with stakeholders. - Generated invoices and tracked them using Xero.- Contributed to a system migration, enhancing internal processes and organisation by digitising physical files and organising client information.

- Led the operations of the travel agency proving airfares, insurance, and travel packages by overseeing aspects such as customer service, stakeholder communication, business partnerships, and financial management.- Expanded the customer base by delivering personalised services and offering competitive deals over the years.- Developed strategic partnerships with both local and overseas businesses, including Australia Visa Solutions. - Maintained the agency as a lean and online business, facilitating a seamless transition from Brazil to Australia in 2017 while ensuring the smooth continuation of operations.- Managed and recorded business expenses, performed client invoicing and billing, processed supplier payments, and conducted financial reporting, budgeting, and forecasting. - Monitored and recorded commissions earned from travel bookings and other services.

- Led a portfolio of 500+ clients, predominantly ophthalmologists, spanning 7 regions in the northern part of the country. - Established, managed, and enhanced business relationships, conducted market analysis, generated comprehensive reports, and effectively implemented sales strategies.- Utilised SAP and Salesforce to manage customer information, tracked interactions, and monitored sales activities.- Conducted extensive research on cataract surgery technologies and observed eye surgeries to acquire specialised knowledge, serving as a trusted advisor to ophthalmologists and recommending optimal products.- Provided support to the external sales team by preparing quotes and proposals.- Collaborated with other internal teams, such as marketing, product development, and customer service, to ensure a cohesive approach to customer engagement.

- Led a team of 60 debt collectors responsible for handling collections for clients such as Honda, Toyota, and Mercedes-Benz. - Monitored KPIs, oversaw performance evaluations, organised workflow planning, facilitated training and development, conducted data analysis, and generated reports, among other responsibilities.