We are an authority on customer experience strategies for cultural institutions. We create customer journey maps, conduct customer experience audits, and create service blueprints that reveal revenue and engagement innovations. We've helped client organizations deepen engagement, widen their audience base, and identify new revenue streams. Clients include Alphawood Exhibitions, Brooklyn Navy Yard, City of Riyadh, Emory University, The Green-Wood Cemetery, Halsted A&A Foundation, Hirshhorn Museum, Planet Word Museum, SF Youth Theater, and Wrightwood 659.