• Responsible for ICE Data Services live production monitoring, maintenance and incident management in ServiceNow for Windows and Linux systems across multiple platforms and data centers around the globe.• Provide productional operations support in a 24/7/365 manner with regular weekly maintenance windows and in-office staff during holidays.• System platforms that are monitored and managed on a daily basis includes working with IBM Mainframe, IBM Workload Scheduler, thousands of Java virtual machines, Linux servers, and Windows servers. This includes being the front-line troubleshooting and escalation contact for thousands of Java virtual machine throughout their software development life cycle running on an in-memory SaaS messaging bus platform.• Manage ongoing production incident calls, record detailed documentation during the issue, ask informative questions, create temporary system access for investigation, execute live production risk mitigation and changes to keep our systems running through vital market session open and close events. Also actively seek out and follow up with developers for root-cause analyses and corrective actions procedures once a resolution has been reached.• Work directly with development teams to identify common issues, implement test cases, record and value-add to the results, and promote development projects into staging and production.• Daily utilization of sed, grep, awk, bash and python scripting to rapidly and accurately deploy thousands of application changes simultaneously, validating system status, and apply user configuration updates, and automate business processes.• Lead and execute disaster recovery testing for all ICE Data Services – PRD systems. This includes re-creating/updating old documentation and procedure to be in line with new ICE standards, conducting meetings with staff of teams involved to analyze documentation and procedure that needs amending, and executing the disaster recovery test itself.

IT Specialist responsible for troubleshooting and resolving a range of software, hardware, and connectivity issues. Provides customer service support by performing detailed investigations of customer service complaints and issues, while researching and rectifying problems expediently.• Provided technical support for up to 150+ employees along with 5 branch locations.• Designed and implemented pre existing application logic utilizing Java, Javascript, HTML, CSS.• Maintained SQL Scripts that are responsible for UPS Shipping. These scripts pass data to the UPS Worldship software which enables easy shipment processing.• Installed and maintained ERP software called SX.e on UNIX AIX servers. SX.e was the software that provided advanced inventory warehouse management.

• Created shape file maps for RouteMatch Software, which routes transit agencies efficiently so that riders are able to get where they need to be.• Responsible for maintaining and managing Microsoft SQL database upgrades for clients• Created backup test environments using Microsoft SQL Server 2012.• Perform SQL queries and created scripts to manipulate, add, delete, and update test and production environments.

Collected and shared stories chronicling search for fall internship via company phoneBeta tested Internship Lens applicationResponsible for submitting blogs to Nokia and Internships.comMet deadlines for submitting each blogWeekly report to project manager regarding progress for finding internship

Waited on incoming customers and greeted new customersResponsible for taking in laundry, tagging all clothes, and bagging laundry accordinglyHelped with everyday duties including ironing, pressing, and hanging of clothes according to customer last nameResponsible for organizing, cleaning, and closing the cleaners when required.