Samir Dubendi Email & Phone Number

Azerbaijan

Баку, Баку, Азербайджан

Baku, Baki, Azerbaijan

Baku

Baku, Azerbaijan

DAIR Hotels and Restaurants Association was established in 2009. Our fist goal is Management, Education and Consulting Services in Hospitality.We can also provide Project Management for hospitality sector.One of our main strategy is consulting, implementation and servey all procedures for standardize companies (ISO, Hazard Analysis Critical Control Point /HACCP). Lobby for better recognition of the hospitality industry worldwide. Represent of industry interests. Creating Programs to serve the industry.Protecting professional interests and benefits through consolidation of hotels, restaurants and other entities of hospitality industry;Developing different advisory documents for improvement of the activity of hotels, restaurants and all hospitality industry and spreading those documents among them;Taking part in scientific, educational, social, economic, legislative and other processes related with hotels, restaurants businesses and hospitality industry, conduction of different practical and scientific works in this area;Conducting of enlightenment, education, training, methodological work and other measures for training and improvement of professionals; establishment of educational centers, courses and etc.; Promotion and wide recognition of the services and goods offered by hotels, restaurants and hospitality industry trough organization of collective and individual stands in local and foreign exhibitions;Wide recognition of the opportunities of hotels, restaurants and hospitality industry of the country through a membership and close cooperation with different international associations, unions, forums and other entities;Development and application of different innovations, ‘know-how’s and technologies for the purpose of integration of hotel, restaurant businesses and national hospitality industry into the world markets;

Baku, Baki, Azerbaijan

Baku

Devised and implemented standards and controls for two thousands+ of employees;- Managed capital purchases, directed vendor relations, generated and maintained tracking reports;- Conducted operational audit, including determination of audit scope, preparation of audit program, and written presentationof report findings to top management;- Developed controls designed to detect potential duplicate payments to vendors resulting in annual cash savings to thecompany approximately K$500;- Additional cost savings totaling K$300 resulted from detection of operational inefficiencies, internal control weaknesses,employee fraud, and administrative errors;- Saved the company K$100 in travel and accommodation expenses after implementation a detailed travel program, thatplaced limitations on air, hotel, rent a car, etc.;- Developed staff incentive programs and established layout in the workplaces.

Increased productivity, i.e. VIP’ service department staff numbers have reduced over a six-month period from 75 to 40, butproductivity has been maintained at same level;- Simplification of management and operation team structure;- Improvement of business processes by recovery of business strategies & policies, development of corporate structure &rewriting the company's administrative & organization charts & various procedures;

Reported to the Regional Director with responsibilities in respect of administration performance;- Achieved over 30% reduction in maintenance cost annually;- Managed the HR function in the areas of staffing and training.

By implementing new, clearly described, assigned procedures with delegated responsibilities and authorities for certainoperations to the staff, implementation of comprehensive reporting system and staff motivation, staff turnover was reducedto practically nil;- Guest satisfaction and maximum profit and productivity were reached by introduction of new goals, conduction ofappropriate meetings and proper communication and coordination with the other department heads;- Coordinated, directed and managed the staff and hotel operations to achieve profitability, guest satisfaction and efficiencywhile maintaining standards set by the company;- Maintained the highest standard of services to the guests;- Coordinated and implemented sales and marketing activities for the property.

Provided executive-level administrative support to Council Chairman, coordinated projects and events exercising ability toimprovise, improve procedures, and meet demanding deadlines

Baku

• Greet clients, visitors and guests as they enter into office• Provide information on services of the hotel• Answer inquiries regarding services and availability of the person asked for• In a medical environment, ensure that patients and visitors are educated on the clinical procedures and policies• Schedule, reschedule and cancel appointments• Answer telephone calls and transfer calls to the appropriate person• Provide information over the telephone• Respond to emails and correspondence• Update employee and visitors’ records• Assist in filling out forms• Perform light bookkeeping duties• Update shift diaries and report maintenance issues• Perform light maintenance on equipment• Monitor, stock and restock office bending machines• Perform filing activities• Keep work area clean and tidy on a constant basis• Sort and distribute incoming mail• Assist in resolving clients’ issues and complaints• Manage inventory of office supplies and equipment• Order supplies and equipment when running low• Schedule staff appointments with clients or company representatives• Take patient demographics and insurance information (For medical settings only)• Liaise between departments and provide clerical support

Baku

Providing excursions for representatives of schools, institutes, media and etc.Culture and Art excursions, City guide service, assistant service for delegations and groups.Collaboration with foreign pioneers organizations and exchange an experiences.

Master, Philological, Honorary Diploma

Activities and Societies: University Students Society, Best Student Award MemberStudied Russian language and literature

Diploma, English Language

Studied English language

Certificate, Sustainable Tourism, 84.19%

Activities and Societies: Sustainable Tourism - promoting environmental public health Sustainable Tourism - Eco TourismEnvironment.

Master, Law

Activities and Societies: Youth Lawyers Debate MemberStudied Law

Certificate, 90,80