• Leadership: Manage and mentor a team of SREs, fostering a culture of collaboration, continuous improvement, and operational excellence.• Reliability: Develop and implement strategies to ensure the high availability and reliability of all systems and services.• Performance: Monitor and optimize system performance to meet business needs and customer expectations.• Scalability: Design and implement scalable solutions to handle the growing demands of our innovative cruise line operations.• Incident Management: Lead incident response, root cause analysis, and remediation efforts to minimize downtime and prevent future occurrences.• Collaboration: Work closely with engineering, product, and operations teams to build reliable and efficient systems.• Automation: Drive automation efforts to improve system reliability and operational efficiency.• Monitoring: Implement and maintain comprehensive monitoring, alerting, and logging systems to ensure proactive issue detection and resolution.• Documentation: Create and maintain detailed documentation of system architecture, processes, and incident reports

• Providing tier 1 technical support to faculty and staff of Terry College of Business at University of Georgia.• Answering phone calls and online support requests from hundreds of Terry faculty and staff.• Fielding and troubleshooting dozens of common computer and classroom requests.• Periodically checking classrooms to monitor supplies, faulty equipment, etc.• Supporting various Terry events, such as Majors Orientation, Sales Competition, etc.• Assisting in interviewing, scheduling, and training of junior employees

Worked with Oracle queries, Hive queries, and Phoenix queries.Implemented the brand new “Privy” user/privilege CLI tool. This greatly simplified the management of user privileges and execution of Oracle SQL queries.Converted several applications to use AWS SES for sending email messages to standardize and optimize enterprise wide systems.Ported an old Perl-based Web UI to a new Java-based Web UI to modernize the environment and simplify maintenance using state of the art technology.Fixed miscellaneous bugs in various “Web UI” and “Report” apps.Participated in weekly project status meetings with management team