• Bending conduit, threading, pulling wire• Using power tools such as band saw, pipe threader, power drill; hand tools such as bender, nut driver,channel lock pliers, lineman pliers, wire strippers• Set up barricades to indicate work areas, transport pipe and materials to work site• Serve as spotter for electricians as they work on lift• Clean work areas during and at the end of shift to maintain safety/good housekeeping• Driving and operating scissor lift to work at heights when needed• Using harness to safely tie off and climb scaffolds to work at elevated heights• Bending and cutting pneumatic tubing for use in Ingersoll-Rand scientific instrumentation• Setting up Endress + Hauser water sampling instrumentation and terminating wire inside instruments•Crimping and terminating wire in control panels according to line diagrams

Cleaning data from ServiceNow reports to use in presentationsNavigating Linux command line to check and maintain server health, running shell scripts, and bouncing servers if necessaryParticipating in Incident Management calls for critical alert resolutionMonitoring Moogsoft AIOps Alerts for anomalies on cloud PROD and UAT serversMonitoring Control-M jobs from in-house applications for batch checkoutsMonitoring AppDynamics database performance for supported applications when actioning alertsAnalyzing Splunk logs for any issues with production servers and acting accordinglyUsing DBeaver SQL Client to run SQL queries, checking for SQL database deadlocks and maintaining database performanceCreating ticket incidents in ServiceNow and troubleshooting user problems related to our supported applicationsCreating change management requests for Development and QA teams for weekend upgrades and software releasesResponding within the designated service-level agreement (SLA) period to incoming emails and chat inquiries regarding supported applicationsUpdating OneNote knowledge base with technical documentation to share knowledge with other team membersPreparing handover emails for offshore support team at end of shift so that they may continue supporting applications in off hoursAiding in the support of software releases and checkouts after hours

Managed day-to-day operations of DNN website, VPN and File Server, including creating backups of the serversHandled maintenance of PC Employees quarterly, (i.e. creating image backups, file backups, virus scanning, and disk cleanup)Created Python scripts to automate backup of router configuration files and company files to Network Attached Storage Utilized Windows PowerShell for tasks such as exporting Active Directory accounts, creating VPN connection profiles, and automatically finding Wi-Fi passwordsProvided technical support to internal and external contractors using TeamViewer and logged issues using Spiceworks Ticket System.Performed quarterly hardware maintenance on company computers Configured various firewall rules, policies, and VLANs on Fortinet routersTroubleshooted and analyzed network connectivity errors with Wireshark and Nmap to resolve issuesUtilized RDP and SSH to manage and maintain virtual servers deployed on VMWare ESXi 6.0 servers Created necessary technical documentation when implementing new software, hardware, or network changes and updating pre-existing documentation Configured APC Uninterruptible Power Supplies for graceful network shutdowns in order to prevent servers from being corrupted Backed up and restored servers deployed on VMware ESXi for disaster recovery testing with Veeam Backup & Replication