Samir Rodrigues Mansour Email & Phone Number

Canada

Brazil

As an analyst in digital marketing at Canal das Mias, I am responsible for developing video, branding, email marketing, analytics, website and social media strategies. I am developing skills in content production, social media management and data analysis.#Digital Marketing #Customer Service #Team Work #Data Analysis #Content Production #Social Media Management

Montreal, Quebec, Canada

Hotel CompanyHospitality: Specialist in Hotel ServicesDescription: As a specialist in hotel services in a Canadian company, I am responsible for managing the distribution of bed linen, hygiene products and cleaning of work environments.Company SupermarketLogistics: Specialist in Product Inventory and Replacement.Description: As a stock and replenishment specialist in a Canadian supermarket, I am responsible for ensuring the quality and visualization of all products, in addition to managing the stocking and replenishment of goods in the supermarket.Wire Recycling CompanyRecycling: Wiring Recycling SpecialistDescription: As a yarn recycling specialist at a Canadian company, I was responsible for carrying out the entire recycling process, from yarn type selection to processing for resale to consumers.Warehouse CompanyLogistics: Specialist in the Distribution of Goods in the WarehouseDescription: As a merchandise distribution specialist in a Canadian warehouse, I was responsible for ensuring the distribution of products for repricing and delivery to final points of sale.Food Processing CompanyProduction: Food Processing SpecialistDescription: As a specialist in food processing in a Canadian company, I was responsible for operating the machinery for manufacturing food products, ensuring product quality, product packaging and cleanliness of the work environment.Fast Food Company (Kettlemans)Fast Food: Baker at Bagel Production at KettlemansDescription: As a baker in the production of bagels in the fast food company Kettlemans, I was responsible for producing bagels with quality and efficiency.#Inventory management #Logistics #Product Quality #Customer Service #Team Work #Distribution #Recycling #Cleaning #Hospitality

Canada

As a digital marketing intern at Ricarti Drywall, I am responsible for developing video, SEO, branding, email marketing and social media strategies. I am developing skills in social media management, data analysis and content production.#Digital Marketing #Customer Service #Team Work #Data Analysis #Content Production #Social Media Management

Uberlândia, Minas Gerais, Brasil

As a People & Management Analyst with more than 1 year and a half of experience in Human Resources project management, I successfully managed systems implementation, systems migration and zero-based budgeting projects for a large wholesale company with wide coverage in territory Brazilian.My responsibilities include managing HR projects, from structuring to quality control, documenting the steps in required systems such as compensation and structure modules, recruiting and selection, training and development, competency assessment, calibration and targets, payment, benefits, chatbot, self-service and training, aiming at the employee's journey within the Martins Integrated System.I was also responsible for structuring the methodology to support the area in the building and improving processes, carrying out weekly control points of ongoing action plans and ensuring compliance with agreed deadlines, managing the DocuSign digital signature tool, training employees in processes and systems for optimizing, digitizing and disseminating a culture of continuous improvement. In addition, I led the implementation of the internal customer service system, focusing on the solution of registered requests and performing the analysis of current processes, preparing diagnoses and proposing improvement actions with JLF methodology.I am always available to answer questions and demands directed at the People & Management area, seeking solutions to the root cause of identified problems, when applicable, and building and reviewing workflows of the systems inherent to the People & Management area (Human Resources).#Project Management #Systems Implementation #Systems Migration #Zero-Based Budgeting #Process Improvement #Remuneration and Structure #Recruitment and Selection #Training and Development #Competence Assessment, Calibration and Goals #Payroll #Benefits #Chatbot #Digital Signature Tool #Continuous Improvement #Customer Service #Process Analysis #Troubleshooting

Uberlândia, Minas Gerais, Brasil

As a Human Resources Project Analyst at Tribanco (Banco do Triângulo), I was responsible for supporting the area in project management, ensuring that they were completed within the required scope, methodology and deadlines. I documented each step of the project in the necessary systems, ensuring the information was accurate and up to date. In addition, I structured a methodology to support the area in the construction and improvement of HR processes.I carried out weekly control points of the action plans in progress and ensured compliance with the agreed deadlines. Managed the Normative and GRO system and documented the execution of action plans resulting from notes from internal and external audits, legislation and various internal demands. I also forwarded and controlled the completion of the "Know Your Employee" and "SIM Code of Ethics and Conduct" forms, following the deadlines established in the Internal Regulations.I followed the demands of the ASC tool (Alô Comercial) and carried out the necessary evaluations, proposing improvement actions. I kept the organizational chart of Tribanco companies up to date and managed the digital signature tool (Docusign), meeting the demands of the area and ensuring compliance with the required deadlines. I trained employees in the area of optimization and digitization processes and systems, spreading the culture of continuous improvement.Analyzing the current processes, I elaborated diagnoses and proposed improvement actions, using the JLF methodology. My work contributed significantly to the efficiency and organization of Tribanco's HR processes.#Project Management #HR Processes Methodology #Internal and External Audits #Ethics and Conduct #ASC Tool (Alô Comercial) #Organogram #Digital Signature Tool #Training and Development #HR Process Optimization #HR Process Digitization # Continuous Improvement #Process Analysis #Troubleshooting

Uberlândia, Minas Gerais, Brasil

As a Planning Analyst, I was responsible for leading cultural transformation projects, including building the project's charter, defending the project's execution, carrying out the project's status report, monitoring the project's financial control and ensuring the fluency and synergy of project communication. In addition, I identified opportunities to improve the processes of the personnel department and proposed a "TO BE" model, and monitored the action plans highlighted in audit and compliance processes.I also led internal communication processes, including contact and follow-up with the supplier to build internal marketing pieces and monthly communications planning. I used the SOC (Span Of Control) methodology to study the organizational structure, segmenting commercial teams and back-office teams. Furthermore, I applied agile methods such as Scrum, Kanban and Double Diamond for project management and applied Six Sigma methodology for process improvement.With my experience in project leadership, process improvement and governance, I contributed significantly to the efficiency and organization of processes in Tribanco's cultural transformation area.#Project Management #Process Improvement #Governance #Internal Communication #Endomarketing #Agile Methods #Scrum #Kanban #Double Diamond #Six Sigma Methodology

Uberlândia, Minas Gerais, Brasil

As a Human Resources Analyst, I was responsible for managing the benefits of Tribanco Companies, including monthly requests for benefits such as transportation vouchers, food vouchers, meal vouchers, private pension plans, transactions related to medical, dental, pharmacy, daycare assistance, nanny assistance, an athletic association of bank employees and reconciliations. In addition, I managed the termination processes, including calculations and documentation, and assisted in the approval. I managed the working hours' control processes and assisted in the management of vacation processes, including calculations and documentation, and payroll, including data entry.With my experience in managing benefits, termination processes, working hours and payroll, I significantly contributed to the efficiency and organization of Human Resources processes at Tribanco.#Benefits #Termination Processes #Time Control #Vacations #Payroll #Benefits Management #Homologation #Conciliations

Uberlândia, Minas Gerais, Brasil

As an IT Project Manager at InfoPereira, I led the successful deployment of custom software that streamlined our client's legal processes. My responsibilities included complete project management from Kick off to Go Live, including building the schedule, weekly and monthly reports, project communication and negotiation with vendors.In addition, I held the role of Process Leader, where I worked with the supply team to understand current processes and implement actions to optimize efficiency and reduce delivery times. I contributed to the implementation of "TO BE" and worked with the procurement and procurement team to achieve the desired results.I also provided consultancy in relationship and commercial management, organizing the telemarketing team and the team that works in direct contact with the client. My work helped improve team effectiveness and drive business growth.#Project Manager #IT #Software Implementation #Process Leader #Purchasing and Contracts #Relationship Management #Commercial Consulting #Operational Efficiency

Uberlândia, Minas Gerais, Brasil

As Customer Service Operational Coordinator at Betha Sistemas, I led several teams in different areas, including customer service, software implementation, commercial team and administrative team.My responsibilities included the complete management of the teams, from controlling the service schedule to monitoring the implementation stages to guaranteeing the schedule and follow-up of customer acceptance for each completed delivery.I also led the commercial team, including pre-sales, sales and post-sales. My responsibility included organizing the performance script and mapping and getting to know the client in advance for each visit. In addition, I followed the commercial team's notes on visits and used Salesforce software for management.In addition, I managed the administrative team, which included monitoring the organization of documents for customers and employees of the branch, as well as the construction of the results reported by the commercial team for presentation to the presidency.I also led professional selection, termination and homologation processes, representing the company.#Operational Manager #Customer Service #Software Implementation #Commercial Team #Administrative Team #Professional Selection #Salesforce

Uberlândia E Região, Brasil

As a university professor, I taught undergraduate and graduate classes in several disciplines, including Basic Statistics, Quantitative Methods related to Marketing I and II (Marketing Research and Statistics II), Biostatistics, Quality of Life at Work, Administration and Marketing and Health and Safety at Work.I also guided students in their final work, providing feedback and support in their research and studies.In addition, I taught classes for postgraduate courses focused on management, including Basic Economics and Corporate Management, and guided students in their course conclusion works.#University Professor #Undergraduate #Graduate #Statistics #Marketing #Quality of Life at Work #Administration #Occupational Health and Safety #Economics #Corporate Management

Uberlândia, Minas Gerais, Brasil

As Course Coordinator at Faculdade Pitágoras de Uberlândia, I coordinated teams in different areas, including the team of professors of technical courses authorized by the government, the team promoting the courses, the commercial team and the administrative team.My responsibilities included building the timetable for a team of 46 professors, identifying suitable classrooms for each course, and periodic meetings with Holding Managers (Kroton Group) to understand the needs for adopting action plans. I also led the selection process of all professors, termination, when necessary, and homologation for company representation.I led the team to publicize the courses, including building the communication pieces, guiding the distribution and dissemination of the courses, and face-to-face dissemination in key sectors in the region. I also led the commercial team, accompanying the active and receptive telemarketing team, planning with the field team and planning the schedule to implement and assist the student enrollment processes.In addition, I managed the administrative team, accompanying the administrative team in the process of solving problems reported by students, planning to present action plans for improvements in services to students and teachers and monitoring the organization processes for certification of courses.I also created the academic journal for higher education courses, leading the planning and mobilization of representatives for the creation of the academic journal, monitoring the registration with the Brazilian Institute of Science and Technology - IBICT, selecting scientific articles and making the magazine with the creation supplier and image.#Academic Operations Manager #Team of Professors #Dissemination of Courses #Commercial Team #Administrative Team #Academic Magazine #Selection of Professors

Uberlândia E Região, Brasil

As a Tax and Financial Project Manager, I used the PMBOK methodology to manage projects and processes focused on the tax area, financial transactions and acquiring.My responsibilities included defining and monitoring project schedules, budgets and scopes, as well as leading multidisciplinary teams and managing risks and issues.I also worked to identify opportunities for improvement in the company's tax and financial processes, proposing solutions and implementing changes in collaboration with other areas.#Project Manager #PMBOK #Fiscal Area #Financial Transactions #Acquiring

Uberlândia E Região, Brasil

As a Financial and Human Resources Project Manager, I used the PMBOK methodology to manage projects focused on the financial area, human resources, personnel administration and corporate reorganization.My responsibilities included defining and monitoring project schedules, budgets and scopes, as well as leading multidisciplinary teams and managing risks and issues.I also worked to identify opportunities for improvement in the company's financial and human resources processes, proposing solutions and implementing changes in collaboration with other areas.#Project Manager #PMBOK #Financial Area #Human Resources #Personnel Administration #Corporate Reorganization

Uberlândia, Minas Gerais, Brasil

As Project Leader for Human Resources and Personnel Administration, I have experience in projects directed to these areas, including recognition formalized by the client Pepsico. I was also an integral member of projects to implement outsourcing services for new clients.My responsibilities included leading multidisciplinary teams, and defining and monitoring schedules, budgets and project scopes. In addition, I worked to identify opportunities for improvement in human resources and personnel management processes, proposing solutions and implementing changes in collaboration with other areas.I also actively participated in outsourcing service implementation projects, acting as an integral member and contributing to the success of these projects.#Project Leader #Human Resources #Personnel Administration #Implementation of Outsourcing Services

Uberlândia, Minas Gerais, Brasil

As a Personnel Administration Process Analyst, I was responsible for reviewing flows directed to this area, and creating procedures and activity flows to optimize the operational process of admission of clients.My responsibilities included identifying opportunities for process improvement, proposing solutions and implementing changes in collaboration with other areas. I also acted as an active member in solving problems and complaints reported by customers, ensuring their satisfaction and loyalty.#Process Analyst #Personnel Administration #Procedures #Activity Flows #Process Improvement

Uberlândia, Minas Gerais, Brasil

As a Personnel Department Analyst, I was responsible for operational processing in admission and benefits, with assistance in termination, homologation, vacation, control point and payroll. I also worked in loco in customer service, solving questions related to payroll and carrying out initial operational processes aimed at the personnel department.In addition, I was a founding member of the Hewitt Social Project – “Social Responsibility” of community daycare centers in the Canaã neighbourhood, demonstrating my commitment to social responsibility and actions with a positive impact on the community.#Personnel Department Analyst #Admission #Benefits #Termination #Approval #Vacations #Control Point #Payroll #Customer Service #Social Responsibility

Uberlândia, Minas Gerais, Brasil

As a Professor of Statistics and Biostatistics at Faculdade Pitágoras de Uberlândia, I taught undergraduate teaching classes for students of the Business Administration and Psychology courses in the disciplines of Basic Statistics and Biostatistics, respectively.My responsibilities included the planning and teaching of classes and the preparation of didactic materials and assessments for students. I also guided students in their final work, providing feedback and support in their research and studies.#Professor #Statistics #Biostatistics #Graduation Teaching #Course Completion Works

Uberlândia, Minas Gerais, Brasil

As a High-Performance Customer Service Executive, I was responsible for the high-potential customer service process via telemarketing, active and receptive.My responsibilities included identifying customer needs, providing accurate and efficient solutions and information, and ensuring customer satisfaction and loyalty.In addition, I was able to work with targets and performance indicators, demonstrating my ability to deal with pressure and achieve results.#Customer Service Executive #High Potential #Telemarketing #Active #Receptive #Customer Satisfaction #Goals #Performance Indicators

Mba In Project, Program And Portfolio Management, Business Administration And Management, General

Activities and Societies: During the MBA in Project, Program and Portfolio Management, I actively participated in the Study Group on Agile.

Attestation Of College Studies, Digital Marketing Specialist, With Practicum, Digital Marketing

Activities and Societies: During my training in Digital Marketing at Greystone College in Montreal, I participated in several events.

Bachelor Of Engineering - Be, Civil Engineering

Activities and Societies: During my graduation in Civil Engineering at Faculdade Pitágoras de Uberlândia, I participated in study groups.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Activities and Societies: During my graduation in Business Administration with an emphasis in Marketing at União Educacional de Minas.