Customer Domain : Banking and Manufacturing | Team size of 200+ (onsite offshore)Role: Information Security Governance, Audit Compliance, Risk ManagementResponsibilities• Establishing the security governance process for third party application security• Develop process for the incident management program and future state implementation methodology• Assessment of Risks arising from Penetration Test Reports, Vulnerabilities and Remediation planning• Preparing security metrics for senior management related to third party assessments and application security• Providing updates to audit teams on regular basis for compliance and tracking• Setting up the escalation management process for the IS programsRole: Account Management, Onsite Delivery ManagerResponsibilities• Growth of accounts and Delivery management• Preparing strategic roadmap and aligning objectives to overall targets• Contract renewals and extension for different tracks within the programs• New areas of work and preparing RFP/SOW documents• Ensuring on time delivery to customer as per contractual terms• Preparing operational reports for Management related to Delivery parameters of the projects• Monitoring metrics for optimal performance of the Account and projects on a regular basis

• Automation and tool development to manage demand and supply• Workforce planning based on resource forecasts• Management of global talent pool of 4000+ resources• Manage surge staffing requirements globally and quick sourcing• Manage cross skilling needs and technical training requirements globally

Managed multiple accounts across Manufacturing and BFSI domains including one of the largest accounts in Birlasoft.

Delivery Head, Asset and Service Management (IBM) Center of Excellence