Sr. Process Analyst
Current- Identify and capitalize on opportunities for improvement in operational efficiency and effectiveness leading to a reduction in expenses, increased loan originations and/or reduced charge-off
- Provide support for process reviews, design, and re-engineering spanning branch originations, collections, and back-office operations.
- Completed detailed process reviews to create process maps for the current and proposed processes identifying required control points, risk mitigation and operational reporting needs
- Created needed six sigma documentation including CTQ, SIPOC, RACI, and FMEA
- Serve as a internal consultant to identify potential process opportunities, create business cases in support of these opportunities and lead them through implementation
- Serve as process consultant for major initiatives across Sales, Servicing, Corporate and Digital Operations