Sr. Process Analyst
Current• Identify and capitalize on opportunities for improvement in operational efficiency and effectiveness leading to a reduction in expenses, increased loan originations and/or reduced charge-off• Provide support for process reviews, design, and re-engineering spanning branch originations, collections, and back-office operations.• Completed detailed process reviews to create process maps for the current and proposed processes identifying required control points, risk mitigation and operational reporting needs• Created needed six sigma documentation including CTQ, SIPOC, RACI, and FMEA• Serve as a internal consultant to identify potential process opportunities, create business cases in support of these opportunities and lead them through implementation• Serve as process consultant for major initiatives across Sales, Servicing, Corporate and Digital Operations• Designed controls to support well-managed processes across the business and lead the development of reporting and IT business requirements with operations leadership• Created critical metrics providing a clear view of operational efficiency and effectiveness and act as a liaison between the Operations and Business Intelligence teams• Lead creation of spreadsheet modeling to forecast workload, target productivity levels and staffing requirements owning the ongoing capacity planning process supporting operations leadership