Samir is a multi-skilled, results driven professional with over 23 years experience in guiding teams to implement and support high-value, complex enterprise applications. Of these 23 years, 19 years have been implementation BMC Remedy ITSM/Helix environment. The remaining experience has been in enterprise application development.Having developed and delivered challenging ITSM Remedy/Helix solutions, Samir has developed a complex set of skills that span technical expertise, leading delivery teams, customer relations and consulting. He brings all this experience and expertise together in a ‘solution providing’ and ‘value building’ approach to client’s challenges.