Senior Project Manager
• Projects: o MBNA Credit Cards: MBNA credit cards program was one of the largest and most complex programs in TD Bank’s history. MBNA credit cards business was moved to a new TD Bank platform from Bank of America’s platform. o Enterprise rollout of Service Request Management systems (ServiceNow) across all TD bank locations in North America. Amalgamated and consolidated all US workspace service request management system into ServiceNow system. Successfully rollout out ServiceNow to… Show more • Projects: o MBNA Credit Cards: MBNA credit cards program was one of the largest and most complex programs in TD Bank’s history. MBNA credit cards business was moved to a new TD Bank platform from Bank of America’s platform. o Enterprise rollout of Service Request Management systems (ServiceNow) across all TD bank locations in North America. Amalgamated and consolidated all US workspace service request management system into ServiceNow system. Successfully rollout out ServiceNow to 40000+ employees in US.• Managed team of 20+ software development life cycle specialists, providing proactive leadership. Coordinated overall delivery of 10+ projects with an overall budget of $10 million• Managed and liaison with multiple LOB's (Core Banking, Retail banking, OMS, ODS, Credit Cards, Digital channels, Business Banking, Branch Banking, Commercial Banking, Insurance and Lending). Developed webservices (Datapower and Java) to communicate between various LOBs and TSYS.• Prepared and delivered presentations to senior executives.• Weekly realignment of program/portfolio schedule, resources and budget due to the dynamic and uncertain nature of the program.• Responsible for people management of project team members.• Performed and documented post-project reviews with assistance from senior project management or project sponsors• Achievements: Identified opportunities to utilize unproductive resource capacity to create imperishable training program assets. Provided MBNA program with savings of more than half a million dollars. Delivered 17 modules with over 1.2 million lines of codes with one only code defect. Received two “Award of Excellence”. Show less